Senior Relationship Manager
il y a 1 mois
Description
**Senior Relationship Manager**:
ALD Automotive is the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries. A fully owned subsidiary of Société Générale we are global leaders in mobility solutions providing full-service leasing and fleet management services, Ranked #3 Worldwide and #1 in Europe by number of contracts under management.
**Through our Move 2025 strategy, we will become the global leader in our industry. That means investing in innovation and technology, sustainable solutions, state of the art digital capability and of course through our people**
**Your role**:
- For a given portfolio (with a fleet of 25k), you act as privileged partner and central contact within our company with a view to grow the business along our strategy and financial targets
- You offer adequate service in a pro-active way, connecting with our in-house specialists where specific expertise is required, and coordinate with the other support functions with a view to secure a seamless experience for your client
- You are the first point of contact and responsible for handling complaints, working out improvement projects, building a LT relationship
- You manage, report, and analyse KPIs of the customer and act as stakeholder with our various related business entities
- Besides that, you draw up action plans, supervise and complete them.
- You Conduct regular operational review meetings and quarterly strategic review meetings with the Partner.
**Your profile**
- You have a bachelor or master’s degree in an economic, marketing, or commercial direction and at least **7-11 years** of demonstrable experience in the position of Account/ Relationship Manager in a similar sector
- You have a customer-oriented attitude that values service excellence and have strong thinking and reasoning skills.
- you have an eye for proactive improvement processes and cost optimisation
- You are **creative,** ambitious and have the drive to develop yourself and others in your working environment.
- You are **persuasive**, assertive, with an innovative attitude.
- You are perfectly** bilingual NL/FR, **and you can speak English fluently.
- You can easily adapt to changing circumstances and have a great sense of responsibility
- You like planning; you are a good organiser, communicator, discrete, able to work independently and accurate in your work.
- Your passion for cars is a plus
**What can we offer you?**
- Desirable position with an **international player** with more than 7000 employees in 44 countries.
- A place in an **inspiring and challenging** working environment.
- Attractive pay package, supplemented with a range of **extra-legal benefits** such as a company car, pension savings plan, hospitalization insurance, meal vouchers, etc.
- ** Optimum work-life balance** thanks to 12 ADV days, sliding hours and homeworking possibilities.
- ** Private leasing** for an attractive price after six months.
- Extensive **coaching **and development opportunities.
Languages English Dutch; Flemish French Education Master Experience 7+ years
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