IT Front Office Ndls/en/fr
il y a 4 jours
As our front office IT supporter, you
will represent the firma as the first point of contact on IT-related issues
throughout our units worldwide, primarily
focusing on (but not limited to) Belgium. You
will be part of a global team where you will work from our location in Bierges,
Wavre in Belgium. Your
primary responsibility will be to provide daily IT support to your colleagues
hands-on with IT inquiries, and you follow up on our external partners and
provide feedback to users.
More specifically, you will:
Provide
excellent first-line support on e.g., Office 365, Teams, Outlook, SharePoint,
OneNote and mobile devicesTake full
responsibility for your tasks, including prioritising the most urgent support inquiries,
following up on and registering completed tasks in our systemDocument IT
support policies and business procedures acrossShare
knowledge within your team and acrossCarry out service
to a degree where high satisfaction is ensured every time
You will get a thorough introduction to the job
and the IT we work with, depending on your qualifications.
**Ce que nous demandons de vous**:
As
a person, you have a natural talent for service, and you know the importance of
delivering timely and high-quality IT support in an international company. It
is important that you are good at communicating with people at all levels of an
organisation, and you have what it takes to be an excellent IT ambassador and an
appreciated colleague in our IT frontline. Moreover:
You have 1-3 years of
experience with similar tasks, and it is a plus if you have an IT supporter
degree or similar.You have an interest in modern
technology and know your way around basic IT, e.g., the MS Office suite, Service
Now and Windows OS - we will teach you the rest.You communicate
effortlessly in Flemish, French and English, as you provide support in all
three languages to international colleagues.
**Nous vous offrons**:
You will join a
team consisting of eleven dedicated IT support colleagues in four countries
where we work closely together to share knowledge and insights - as well as
laughs. We believe in empowering people, and we support this through delegating
responsibility and through continuous employee development.
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