Distribution Operations Cnslt

**Career Area**:Supply Chain and Logistics**:
**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Role Definition**
Develops, implements, and continuously improves all logistics processes to maximize efficiency and productivity.

**Responsibilities**
- Coordinating with operations functions to define critical parameters and develop plans for process control and improvements.
- Developing and maintaining the internal logistics process engineering standards, knowledge, and tools; Assuring their implementation in current and new operations.
- Evaluating logistics processes and workflows, conducting root cause analysis, and implementing corrective actions for process-related concerns.

**Degree Requirement**
Degree or equivalent experience desired

**Skill Descriptors**
Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.

Level Working Knowledge:

- Gathers data for use in the analysis of business processes.
- Illustrates problems, opportunities and methods for improving existing business processes.
- Suggests ways to reduce variation and/or waste in processes.
- Helps evaluate what factors should be addressed in the change program.
- Participates in requirements analysis for process changes.

Level Working Knowledge:

- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Level Working Knowledge:

- Develops basic persuasive arguments.
- Discusses organizational culture around providing input on decisions.
- Uses active listening skills and probing techniques to surface opportunities to influence.
- Identifies who the decision makers are and how they receive information.
- Regularly presents ideas or suggestions to associates in persuasive terms.

Partnering for Clients' Success: Knowledge of and insight into clients' key objectives and ability to work and think alongside clients to achieve clients' current and future aspirations and successes.

Level Basic Understanding:

- Explains the importance of one's own high quality work for clients' success; discusses quality standards that are established to obtain deliverables.
- Describes channels and techniques that used to understand client's expressed and unstated needs.
- Identifies a certain client's market shares, customer bases and business objectives.
- Cites examples of how to effectively build deep relationships with clients.

Level Working Knowledge:

- Identifies and documents specific problems and resolution alternatives.
- Examines a specific problem and understands the perspective of each involved stakeholder.
- Develops alternative techniques for assessing accuracy and relevance of information.
- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
- Uses fact-finding techniques and diagnostic tools to identify problems.

Level Working Knowledge:

- Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
- Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
- Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
- Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
- Helps others solve technical or procedural problems or issues.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.

Level Working Knowledge:

- Raises awareness of potential bottlenecks and disruptions to the schedule.
- Breaks tasks into manageable steps that can be incorporated into a personal work plan.
- Escalates concerns over competing o