Senior IT Change and Configuration Manager

il y a 5 heures

Brainel'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

**Senior IT Change and Configuration Manager
- **Working Location**:Braine L'Alleud, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Computer Science or Engineering or related discipline with at least 5 years post related experience, with focus on Database design and implementation or Software Engineering
- Extensive experience as IT Change and Configuration Manager in medium to large size orgnizations, managing critical infrastructure IT Product and Service Baselines
- 2-3 years on the job experience as IT Change and Configuration Manager for complex IT Products and IT Services with > 10.000 Configuration Items (e.g. large Data Centre, IT Infrastructure, car/ train/ plane industry)
- Working experience with Configuration Management Tools (CMDBs)
- Experience in working with IT Change and Configuration Management Key Performance Indicators (KPIs)
- Expert knowledge in:
ü IT Configuration Management

ü CMDB design and implementation
- Working experience in preparing training materials and delivering the training

**Desirable Qualifications/Experience**:

- Recognised/ certified IT Change and/or Configuration Management related training and/or qualification Certificate
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT

**DUTIES/ROLE**:

- Establish and improve the IT Change and Configuration Management processes, procedures, artefacts and tools in accordance to Service Line, Agency and NATO standards
- Establish and improve the NSII IT Configuration Baselines in accordance to Service Line, Agency and NATO standards
- Establish and improve the Configuration and Change Management Plan and its related artefacts
- Establish and improve the NSII Configuration Items in the Agency Configuration Management Database (CMDB)
- Establish and improve the IT Product Baseline and IT Service Baseline and to maintain them in the Agency CMDB
- Perform Configuration Item Identification, Configuration Control Configuration Status Accounting, and periodic and ad-hoc Configuration Audits
- The Senior IT Configuration and Change Manager (SCCM) is the process owner of the NSII IT Change and Configuration Management and ensures that it is followed in accordance with the IT Change and Configuration Management Plan
- Create and manage Change Requests including Options and Impact assessments. Presents the Change Requests to the corresponding Management Boards and is responsible to monitor and control the Implementation and verification of the outcome
- Ensure that the IT Change and Configuration Management Key Performance Indicators (KPIs) are consistently met and act proactively to prevent exceptions
- Create NSII IT Change and Configuration Management Training materials and perform recurring Training to the NSII Project Managers, Engineers, Service Delivery Manager and Operations Manager
- Create and maintain NSII IT Change and Configuration Management related reports and/or presentations to the NSII Service Area Owner, Service Line Chief, Agency Senior Management and/or external Agency stakeholder
- Liaise on all IT Change and Configuration Management related matter with internal Agency stakeholders and external NATO bodies, Nations, and Industry
- Deputize for higher grade staff, if required
- Performs other duties as may be required

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