SAP Support Coordinator

il y a 2 semaines

Mechelen, Belgique Nipro Europe Group Companies Temps plein

As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical Europe, Nipro PharmaPackaging International, and the Institute for Medical Practice (iMEP) Belgium.”

To accommodate our growth we are looking for a dynamic, SAP Support Coordinator.

**About the Role**:
We are looking for a hands-on Support Coordinator with the knowledge of general SAP S/4HANA processes who will ensure the quality of SAP support (incident and change) and provide coordination between the internal team, external partners and business end-users. We are looking for a person who likes to collaborate with local and international people.

The person in this role will report to SAP CoE Manager and support Nipro’s Digital journey and migration to S/4HANA. He/she will act as a single point of contact for AMS topics, manage service levels towards the business team and maintain the ITSM setup related to SAP support.

Current SAP modules in scope: FICO, SD, MM, eWM, PP and QM. We are looking for a person who has S4 (basic) knowledge in at least one of those modules and is willing to learn business processes and S4 modules.

**What You'll Do**:

- Coordinate SAP support processes and be the single point of contact for the business and IT teams, as well as for external partners.
- Maintain and improve ITSM setup related to SAP AMS processes.
- Align the IT services delivered for Nipro with SAP CoE standards & processes.
- Provide support and assistance to users, diagnose and resolve system issues in cooperation with the internal team and external SAP partners.
- Manage service levels towards the business.
- Align SAP releases with project / support schedules.
- Ensure smooth transfer of implemented solutions from project to support mode.
- Manage internal knowledge base, ensuring proper documentation of the system changes according to the change management policy.
- Perform all tasks in accordance with ISO and JSOX quality requirements and taking Nipro values into account.

**What You'll Need**:

- You have preferably around 3 years of SAP experience in one or several modules: FI/CO, MM, SD, PP.
- You follow and understand main end-to-end flows in SAP (P2P, O2C, R2R).
- You demonstrate the knowledge and understanding of ITSM processes (Incident management, Request fulfilment, Access Management, etc.)
- You have excellent oral and written communication skills.
- You’re able to solve problems and develop solution that reflect your knowledge and understanding of both SAP best practices and business flows.
- You are customer minded.
- You have good organization skills.
- You have an analytical mindset and willing to learn.
- You’re able to communicate and translate IT talks into business language.
- You have a proactive and out of the box mindset.
- You demonstrate flexibility and mobility to optimize contact with the different business units and entities.
- You have a university degree or the equivalent by experience.
- Your SAP S/4HANA or SAP BI (BW, SAC, Datasphere) experience would be an asset.
- Languages: English is a must, any other language is a plus

**What We'll Offer**:

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