Coo-ssam: Sla/ssp Account Manager
il y a 3 jours
**COO-SSAM: SLA/SSP Account Manager (OPEX)
- **Working Location**:Brussels, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with a military experience on operations
- Demonstrable knowledge and experience of Service Management principles and execution in a similar organization or environment
- Knowledge and experience of Account Management in a business or military organization that is relevant in the NATO context
- Knowledge and experience in project management and in-service support planning and operations in a business or military organization that is relevant in the NATO context
- Knowledge and experience involving the development or acquisition, implementation and sustainment of major Command and Control systems and/or programmes
- Experience in the management, preparation and promotion of service proposals, principally
- Proven knowledge and understanding of Customer Relationship Management
- Proven experience in the use of computer-based support tools with an emphasis on Microsoft Office and planning tools
**DUTIES/ROLE**:
- Support the Branch Chief and other Principal Account Managers (PAMs) in managing the portfolio of services assigned to Service Level Agreement and Service Support Package Account Management (SSAM) Branch
- Act as the AM in addressing request from sponsors, ensuring proper internal assignment and timely response
- Act as the AM during the start-up and initiation stages of SLA/SSPs, coordinating the necessary stakeholders for the preparation of the formal NCI Agency offers
- Ensure that formal NCI Agency offers meet Agency's quality standards and are in line with the expectations of sponsors, including quality acceptance criteria, scope and timelines of the formal NCI Agency offers
- Manage, monitor, understand, and communicate to sponsors the progress on request processing, all through the project or service lifecycle
- Manage relationships and engage with both sponsors and relevant stakeholders for the resolution of issues should they arise
- Manage project closure, where appropriate, ensuring that deliverables are properly reported and submitted to sponsors, followed by a formal acceptance, and adequate feedback on the Agency performance is obtained from the sponsor
- Manage portfolio with regard to its financial status (Planned versus Contracted and actual incomes), operational status (delivery of services and milestones), and forecast (future cooperation)
- Support the Chief SSAM in providing reporting material on the status of the portfolio, including for the development of SLAs/SSPs, monthly reports, quarterly Service Level Reviews and annual report
- Support the Chief SSAM in initiating, developing and maintaining business relationships with sponsors, thereby ensuring developments of coherent SLAs, SSPs and Programmes of Work, are well managed and consistent
- Take proactive initiative in nurturing sponsor relationships and promote the NCI Agency's capabilities across the different C4ISR domains
- Develop, collect and maintain material for customers as well as lessons learned from contacts
- Support the organisation of workshops and symposia and speak at appropriate venues on items of interest to the sponsors in the NATO context. Coordinate participation of other branches of the NCI Agency in these venues
- Support the Chief SSAM in contributing to:
ü The development of the Demand Forecast, based on understanding of the Customer Requirements and the Agency offer based on the Agency Catalogue
ü The improvement of all relevant portfolio management processes, also liaising with other relevant stakeholders as necessary. This includes development and implementation of SOPs, Reporting Metrics Measures and KPIs
ü The planning and prioritization of the activities in the Account
- Deputize for higher grade staff, if required
- Manage and lead other SSAM staff as part of the SSAM Branch as required
- Performs other duties as may be required
- Occasional travel to Mons
-
Coo-ssam: Sla/ssp Account Manager
il y a 3 semaines
Brussels, Belgique Enterpryze Consulting Ltd. Temps plein**COO-SSAM: SLA/SSP Account Manager (OPEX) 2024 - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined...
-
Coo-ssam: Sla/ssp Account Manager
Il y a 2 mois
Brussels, Belgique Vector Synergy Temps plein**Location**: Brussels, Belgium **Security Clearance**: NATO Secret **Reference No**: C003062/2 / Brussels **Skills, knowledge, experience required**: - OR exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with a...
-
Coo-ssam: Sla/ssp Account Manager
il y a 2 jours
Brussels, Belgique Vector Synergy Temps plein**Location**: Brussels, Belgium **Security Clearance**: NATO Secret **Reference No**: C003062/2 / Brussels **Skills, knowledge, experience required**: - OR exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with a...
-
Sla/ssp Account Manager
il y a 2 semaines
Brussels, Belgique Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an SLA/SSP Account Manager to join our UniQue team in Brussels. **What will you be doing in this role?** Under the direction of Branch Chief perform duties such as the following: - Support the Branch Chief and other Principal...
-
C003062 Sla/ssp Account Manager
il y a 3 jours
Brussels, Belgique Park Lane Recruitment Temps pleinDeadline Date: Monday 13 May 2024 - Location: Brussels, BELGIUM - Required Start Date: 16 June 2024 **Deadline Date**:Monday 13 May 2024 **Requirement**:SLA/SSP Account Manager (OPEX) 2024** **Location**: Brussels, BELGIUM **Full Time On-Site**:Yes **Time On-Site**:100% **Not to Exceed Rate**: 65 EUR **Total Scope of the request** (hours):...
-
Sla/ssp Account Manager
il y a 3 semaines
Brussels, Belgique Spektrum Group Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Whom we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Sla-ssp Account Manager
il y a 3 semaines
Brussels, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Sla-ssp Account Manager
il y a 4 jours
Brussels, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Sla/ssp Account Manager
il y a 3 semaines
Brussels, Belgique Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a SLA/SSP Account Manager to join our UniQue team in Brussels. **What will you be bringing to the team?** - Assist in developing Customer Agreements, including SLAs, SSPs, and Price Proposals, resolving legal issues. - Establish...
-
C003510 Coo/ssam: Account Management Assistant
il y a 3 semaines
Brussels, Belgique Park Lane Recruitment Temps pleinDeadline Date: Monday 22 April 2024 - Location: Brussels, BELGIUM - Required Start Date: 3 June 2024 **Deadline Date**:Monday 22 April 2024 **Requirement**:COO/SSAM: Account Management Assistant** **Location**: Brussels, BELGIUM **Full Time On-Site**:Yes **Time On-Site**:100% **Not to Exceed Rate**: 43 EUR **Total Scope of the request** (hours):...
-
Sla/ssp Account Manager
il y a 3 semaines
Brussels, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
C003504 Sla/ssp Account Manager
il y a 3 semaines
Brussels, Belgique Park Lane Recruitment Temps pleinDeadline Date: Tuesday 23 April 2024 - Location: Brussels, BE - Required Start Date: 31 May 2024 **Deadline Date**:Tuesday 23 April 2024 **Requirement**:SLA/SSP Account Manager** **Location**: Brussels, BE **Full Time On-Site**:Yes **Time On-Site**:100% **Not to Exceed Rate**: 71 EUR **Total Scope of the request** (hours): 975 **Required Start...
-
Coo/ssam: Account Management Assistant
il y a 3 semaines
Brussels, Belgique Vector Synergy Temps plein**Location**: Brussels, Belgium **Security Clearance**: NATO Secret **Reference No**: C003510 / Brussels **Skills, knowledge, experience required**: - Higher vocational training in a relevant discipline leading to a professional qualification with 3 years’ post-related experience; - Or a secondary educational qualification with 5 years’...
-
Coo/p3m Account Management Assistant
il y a 2 semaines
Brussels, Belgique Enterpryze Consulting Ltd. Temps plein**COO/P3M Account Management Assistant (External Customers Section) - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Higher vocational training in a relevant discipline leading to a professional...
-
Account Management Assistant
il y a 3 semaines
Brussels, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Manager Account Management
il y a 7 jours
Brussels, Belgique Infrabel Temps plein**LE TRAVAIL**: En tant que Manager Account Management vous aurez les responsabilités suivantes: - Vous êtes responsable de la promotion et de la vente des services d'Infrabel: vous définissez la stratégie commerciale, assurez la visibilité des clients dans l'organisation et développez une politique visant à attirer de nouveaux clients et à...
-
Finance Business Advisor
il y a 2 semaines
Brussels, Belgique ING Temps plein**Finance Business Advisor - COO** Employee | Accounting & Finance | Professional | Belgium | Brussels | **Technical data function** Work location : Brussel Possibility of 50% work from home on the basis of a team agreement Work schedule : 100% Sensitive Function : No PCP Function : No **Role & work environment** Within ‘**Finance’**, the team...
-
Account Manager
Il y a 2 mois
Brussels, Belgique HH Global Temps pleinPurpose of the job: As the Account Manager you will work closely with a telecom client located in Belgium to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth service. The position is client...
-
Account Manager
Il y a 2 mois
Brussels, Belgique HH Global Temps pleinPurpose of the job: We are seeking an experienced and positive **Account Manager**, ideally with some **branded merchandise** (on trade) category experience! As the Account Manager you will work closely with clients, suppliers and internal colleagues to deliver branded merchandising services to our customers professionally, to specification and on time....
-
Account Manager
Il y a 2 mois
Brussels, Belgique HH Global Temps pleinPurpose of the job: As the Account Manager you will work closely with our pharma clients Pfizer and Sanofi located in Belgium to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth service. The...
