Sla/ssp Account Manager

il y a 2 semaines


Brussels, Belgique Uni Systems Temps plein

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a SLA/SSP Account Manager to join our UniQue team in Brussels.

**What will you be bringing to the team?**
- Assist in developing Customer Agreements, including SLAs, SSPs, and Price Proposals, resolving legal issues.
- Establish and maintain long-term strategic relationships with senior stakeholders to enhance communication and collaboration.
- Understand and align with customer business needs, ensuring coherence across Customer Agreements.
- Manage Business Intake and deliver Price/Project Proposals in line with governance guidelines.
- Aid customers in budgetary screening and ensure agreements meet expectations.
- Monitor agreement execution, handle customer issues, and participate in review meetings.
- Contribute to business planning and provide necessary reporting materials.
- Proactively manage customer relationships and promote agency capabilities.
- Build and maintain a Customer CRM to facilitate understanding of responsibilities, key players, and issues.
- Engage with customers and stakeholders to resolve issues and support complaint handling.
- Support Principal/Senior Account Manager in developing Demand Forecast and improving management processes.

**Requirements**:
**What do you need to succeed in this position?**
- Have at least a Bachelor's degree in a related discipline
- Possess a minimum of a 2 year professional experience as SLA/SSP Account Manager in the fielded ICT/C4ISR systems
- Hold at least one of the following certifications: ITIL, PRINCE2, MSP and/or PMP certification
- Demonstrable knowledge and experience of Service Management principles and execution in a similar organisation or environment
- Proven experience in the use of computer-based support tools with an emphasis on Microsoft Office and planning tools
- Demonstrable knowledge, experience and understanding of Customer Management and skills in negotiation with a sense of diplomacy
- Excellent briefing and presentation skills and the ability to produce clear and concise reports
- Proficiency in English language at C1 level

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.


  • Sla/ssp Account Manager

    il y a 1 semaine


    Brussels, Belgique Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an SLA/SSP Account Manager to join our UniQue team in Brussels. **What will you be doing in this role?** Under the direction of Branch Chief perform duties such as the following: - Support the Branch Chief and other Principal...


  • Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **COO-SSAM: SLA/SSP Account Manager (OPEX) - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with...


  • Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **COO-SSAM: SLA/SSP Account Manager (OPEX) - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with...

  • Sla/ssp Account Manager

    il y a 3 semaines


    Brussels, Belgique Spektrum Group Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Whom we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Sla-ssp Account Manager

    il y a 2 semaines


    Brussels, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Sla-ssp Account Manager

    Il y a 2 mois


    Brussels, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Sla-ssp Account Manager

    il y a 2 jours


    Brussels, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...


  • Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **COO-SSAM: SLA/SSP Account Manager (OPEX) 2024 - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined...


  • Brussels, Belgique Park Lane Recruitment Temps plein

    Deadline Date: Monday 13 May 2024 - Location: Brussels, BELGIUM - Required Start Date: 16 June 2024 **Deadline Date**:Monday 13 May 2024 **Requirement**:SLA/SSP Account Manager (OPEX) 2024** **Location**: Brussels, BELGIUM **Full Time On-Site**:Yes **Time On-Site**:100% **Not to Exceed Rate**: 65 EUR **Total Scope of the request** (hours):...


  • Brussels, Belgique Park Lane Recruitment Temps plein

    Deadline Date: Monday 13 May 2024 - Location: Brussels, BELGIUM - Required Start Date: 16 June 2024 **Deadline Date**:Monday 13 May 2024 **Requirement**:SLA/SSP Account Manager (OPEX) 2024** **Location**: Brussels, BELGIUM **Full Time On-Site**:Yes **Time On-Site**:100% **Not to Exceed Rate**: 65 EUR **Total Scope of the request** (hours):...


  • Brussels, Belgique Vector Synergy Temps plein

    **Location**: Brussels, Belgium **Security Clearance**: NATO Secret **Reference No**: C003062/2 / Brussels **Skills, knowledge, experience required**: - OR exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with a...

  • Sla/ssp Account Manager

    il y a 3 semaines


    Brussels, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...


  • Brussels, Belgique Park Lane Recruitment Temps plein

    Deadline Date: Tuesday 23 April 2024 - Location: Brussels, BE - Required Start Date: 31 May 2024 **Deadline Date**:Tuesday 23 April 2024 **Requirement**:SLA/SSP Account Manager** **Location**: Brussels, BE **Full Time On-Site**:Yes **Time On-Site**:100% **Not to Exceed Rate**: 71 EUR **Total Scope of the request** (hours): 975 **Required Start...


  • Brussels, Belgique Infrabel Temps plein

    **LE TRAVAIL**: En tant que Manager Account Management vous aurez les responsabilités suivantes: - Vous êtes responsable de la promotion et de la vente des services d'Infrabel: vous définissez la stratégie commerciale, assurez la visibilité des clients dans l'organisation et développez une politique visant à attirer de nouveaux clients et à...

  • Account Manager

    Il y a 2 mois


    Brussels, Belgique HH Global Temps plein

    Purpose of the job: As the Account Manager you will work closely with a telecom client located in Belgium to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth service. The position is client...

  • Account Manager

    Il y a 2 mois


    Brussels, Belgique HH Global Temps plein

    Purpose of the job: We are seeking an experienced and positive **Account Manager**, ideally with some **branded merchandise** (on trade) category experience! As the Account Manager you will work closely with clients, suppliers and internal colleagues to deliver branded merchandising services to our customers professionally, to specification and on time....

  • Account Manager

    Il y a 2 mois


    Brussels, Belgique HH Global Temps plein

    Purpose of the job: As the Account Manager Print, you will play a crucial role as a primary point of contact for one of our top-tier global clients. Working closely with your team, key stakeholders and suppliers, you will strive to deliver unparalleled levels of service to meet our client's needs. Your responsibilities will include providing exceptional...

  • Account Manager

    Il y a 2 mois


    Brussels, Belgique HH Global Temps plein

    Purpose of the job: As the Account Manager you will work closely with our pharma clients Pfizer and Sanofi located in Belgium to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth service. The...

  • Account Manager

    il y a 1 mois


    Brussels, Belgique HH Global - External Careers Portal Temps plein

    Purpose of the job As the Account Manager you will work closely with our pharma clients Pfizer and Sanofi located in Belgium to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth service. The...


  • Brussels, Belgique Smals Temps plein

    De voornaamste functie van het SLA management team is het implementeren en onderhouden van de Service Level Agreements tussen Smals en de lidinstellingen. Zodra deze documenten zijn afgerond, staat het team in voor maandelijkse rapporten om de toepassing van de overeenkomsten en servicenormen voor klanten te controleren. Als Administrative Officer SLA beheer...