Digitribe - Service Delivery Manager
il y a 4 jours
Within the Service Delivery Management team you will focus on delivering service management and meeting or exceeding the expectations of external professional customers in accordance with SLAs and/or contracts.
**This includes the following tasks and responsibilities**:
- You act as a tactical SPOC (Single Point of Contact) during the operational lifecycle of a contract, ensuring an efficient relationship between the customer and the various internal departments or external partners involved in the delivery of the services.
You coordinate the service delivery of the solutions to the client through regular Service Review Meetings with the customers and create an enabling environment for the internal resources.
Based on the SLAs agreed with the customer and the analysis of reports, you ensure that the services are delivered as contractually agreed. If necessary, you initiate corrective action plans in order to comply with the SLA and to continuously improve our services.
You handle all customer requests in a timely manner and in accordance with the contract terms.
You define, monitor and optimise the profitability of your customer contracts, take corrective action if necessary after consultation with AM and team leaders
You organise internal ATM (Account Team Meetings) with the main internal stakeholders (pre)sales, technical and service consultants, engineers, architects, etc
On the basis of regular service review meetings and internal account team meetings, you define and manage concrete action plans and improvement plans
You actively participate in internal work groups and internal team meetings
You travel regularly to customers
**Required profile**:
Industrial engineer or equivalent through experience
Minimum 4 years relevant experience and expertise in Service Management, contacts with Professional Customers, operational environment and coordination of experts
Good knowledge of Telco and at least two of the following ICT solutions: LAN/WLAN, Security, Data Centre, UC.
Good knowledge in contract management, SLAs and finance.
You speak and write fluently Dutch / French / English.
You have a sense of initiative and you systematically want to achieve results.
You meet and exceed the expectations of your internal or external customers.
You inform your colleagues in a timely and efficient manner.
You are a team player
You are able to manage resources (team, time, budget, tasks, virtual teams)
You learn quickly.
**Personality and Values**:
Excellent team worker
Communicative
Methodical and able to treat several problems autonomously
Sense of responsibility and self-initiative
Customer, Quality & Service Minded
Stress resistant, patience, tolerance and resilience
**What makes the job attractive**:
You join an experienced team of Service Delivery Managers closely collaborating with Account Managers and Success Managers.
You manage multiple contracts for sector leading customers ensuring variety of content
You interact with multiple teams from different specialisations in a fascinating environment with state-of-the-art technology
High level of autonomy and room for improvement initiatives
Middle to long term mission
**Working location/hours**:
Brussels/Office hours
**Post-Covid**: 2 ~ 3 homework days/week
-
Delivery Owner
Il y a 2 mois
Brussels, Belgique DigiTribe Temps plein**Digitribe**: Delivery Owner (financial sector) The department is on a journey of scaled agile transformation and requires to review its current delivery interactions with the waterfall projects and with the Infrastructure department working also in Agile. **The responsibilities of the delivery manager include**: Coordination of infrastructure deliveries...
-
Business Development Manager
il y a 2 semaines
Brussels, Belgique DigiTribe Temps pleinDo you have a heart for developing dynamic businesses, writing and realizing their commercial strategies? Chances are we've got the opportunity you are looking for. DigiTribe is a young and innovative business and tech consultancy company, specializing in cutting-edge cybersecurity, digital transformation and cloud solutions and services. In five years, we...
-
Digitribe: Security Program Manager
il y a 2 semaines
Brussels, Belgique DigiTribe Temps pleinProgram/Department Description and responsibilities For the Security Department within the client's organisation, we are seeking for a Security Program Manager. The program manager will lead the newly set up "security boost" program. This program will address various topics such as security compliance (ISO27K/NIS2), IAM (process, RBAC, IAG tool), Active...
-
Digitribe - Project Lead Security Cyberark
il y a 3 semaines
Brussels, Belgique DigiTribe Temps pleinYou will join the CISO project team and will be accountable for the delivery of end-to-end Security projects, in relationship with Identity and Access Management. Your overall responsibility of the project includes Build the business case with the help of the project Sponsor Define the benefits, scope, timing, and budget of the project Deliver the project...
-
Business Service Manager
il y a 3 semaines
Brussels, Belgique DigiTribe Temps pleinWe are looking for a Business Service manager to support the Change management, communication and training effort for its End user services organization and more specifically the migration from Windows 10 to Windows 11. **Main areas of focus are**: Relationship & Service Management Build strong, collaborative relationships with business units, product...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Digitaal Vlaanderen Temps plein**Inleiding** Bij het agentschap Digitaal Vlaanderen gaan we op zoek naar een **Service Delivery Manager** ter versterking van het team Operations & Service Management in onze afdeling Dataoplossingen binnen het programma MAGDA. Je neemt als **Service Delivery Manager MAGDA** de verantwoordelijkheid op voor de ITIL-practices en voor het dagelijkse beheer...
-
Digitribe: Major Incident Manager
Il y a 2 mois
Brussels, Belgique DigiTribe Temps pleinAs a Major Incident Manager, you will ensure that the process for managing incidents run effectively and efficiently. You manage the main incidents, organize the operational crisis cell and report to management. Specifically, you distribute the data related to the process to the various ICT teams involved. You ensure that this process is followed, you...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Ericsson Temps pleinEricsson Belgium Location: Zaverterm, Belgium **Our Exciting Opportunity**: - We are now looking for a Service Delivery Manager (SDM) who will be responsible for ensuring the correct and accurate delivery of customer support services to our customers in Belgium and/or Luxembourg. In this role, you will be responsible for the financial and commercial...
-
Digitribe - Scrum Master
Il y a 2 mois
Brussels, Belgique DigiTribe Temps pleinJob Description ??Goals & Responsibilities Grow overall skills to gain personal maturity towards his/her role and to continue supporting the Agile Transformation. **Coaching and Training Squad**: **For new Squad**: support in Coaching and Training in collaboration with the Agile Coach to adopt Agile methodology, value, and principles. **For mature...
-
IT Service Delivery Manager
il y a 6 jours
Brussels, Belgique Athora Temps pleinYOUR MISSION: The IT Service Delivery Manager offers governance and oversight of services delivered to customers, ensuring their alignment to pre-agreed SLA/KPI, meeting customers’ expectations and adding value to our Business Unit (BU). The role has specific accountability for managing BU day-to-day delivery of all IT Services, as well as the delivery of...
-
Service Delivery Manager It
il y a 2 semaines
Brussels, Belgique Expleo Temps pleinOverview: **What does an Expleo SDM do ?** The primary function of the Account Delivery Manager is to act as the interface between clients and Expleo’s Account Managers, Operations management and our consultants. The Account Delivery Manager will have an active role in managing the ongoing client relationship from a delivery perspective. This involves...
-
Service Delivery Manager
Il y a 2 mois
Brussels, Belgique Sopra Steria Temps plein**Sopra Steria Group**, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique NRB Temps pleinVous souhaitez booster votre carrière dans un rôle de **Service Delivery Manager** ? Rejoignez **notre équipe Local Managed Staffing **au sein de NRB ! Le **groupe NRB,** aujourd’hui leader du secteur ICT en Belgique, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud, en...
-
Service Delivery
il y a 2 semaines
Brussels, Belgique NVISO Temps pleinAre you already experienced in the world of security and would you like to further increase your responsibilities and grow your career? At NVISO you have the opportunity and we look forward to getting to know you! As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Konato Temps pleinVoor onze overheidsklant zoek ik een Service Delivery Manager, 3-talig. Details 2d onsite Botanique Brussel ASAP starten Challenges - Team infra managen - Goede kennis ITIL belangrijk - Contracten beheren & sterk in communicatie met leveranciers - Als Service Level Manager neemt u verantwoordelijkheid over de Service Desk en bent u het unieke contactpunt...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Equans Temps plein**Requisition ID**: 47639 **Domain**: Project Managers/IT **Contract type**: Permanent **Schedule**: General overview Equans have created a single, global, **ERP Shared Line of Service (SLS)** with 2 operating domains covering strategic ERP vendors and products, SAP, and Microsoft Dynamics, to lead the way in leveraging and adopting new technologies,...
-
IT Service Delivery Manager
il y a 5 jours
Brussels, Belgique Athora Belgium Temps pleinYOUR MISSION : The IT Service Delivery Manager offers governance and oversight of services delivered to customers, ensuring their alignment to pre-agreed SLA/KPI, meeting customers’ expectations and adding value to our Business Unit (BU). The role has specific accountability for managing BU day-to-day delivery of all IT Services, as well as the delivery...
-
Service Delivery Manager
il y a 7 jours
Brussels, Belgique Equans Temps pleinDescription de l'emploi: General overview Equans have created a single, global, **ERP Shared Line of Service (SLS)** with 2 operating domains covering strategic ERP vendors and products, SAP, and Microsoft Dynamics, to lead the way in leveraging and adopting new technologies, tools, techniques, or practices to support and promote the use of ERP systems to...
-
Service Delivery Manager
Il y a 2 mois
Brussels, Belgique Proximus SpearIT Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Senior Service Delivery Manager
il y a 2 semaines
Brussels, Belgique EGOV Select Temps plein**Environnement de travail** Le Service Public Fédéral (SPF) Finances gère les moyens financiers de l’état en ‘bon père de famille’. Cela signifie que le SPF Finances veille à ce que les moyens soient utilisés dans l’intérêt de notre société par exemple pour l'infrastructure, la sécurité sociale, etc. Afin de pouvoir réaliser cela, le...