Digitribe - Service Delivery Manager

Il y a 7 mois


Brussels, Belgique DigiTribe Temps plein

Within the Service Delivery Management team you will focus on delivering service management and meeting or exceeding the expectations of external professional customers in accordance with SLAs and/or contracts.

**This includes the following tasks and responsibilities**:

- You act as a tactical SPOC (Single Point of Contact) during the operational lifecycle of a contract, ensuring an efficient relationship between the customer and the various internal departments or external partners involved in the delivery of the services.

You coordinate the service delivery of the solutions to the client through regular Service Review Meetings with the customers and create an enabling environment for the internal resources.

Based on the SLAs agreed with the customer and the analysis of reports, you ensure that the services are delivered as contractually agreed. If necessary, you initiate corrective action plans in order to comply with the SLA and to continuously improve our services.

You handle all customer requests in a timely manner and in accordance with the contract terms.

You define, monitor and optimise the profitability of your customer contracts, take corrective action if necessary after consultation with AM and team leaders

You organise internal ATM (Account Team Meetings) with the main internal stakeholders (pre)sales, technical and service consultants, engineers, architects, etc

On the basis of regular service review meetings and internal account team meetings, you define and manage concrete action plans and improvement plans

You actively participate in internal work groups and internal team meetings

You travel regularly to customers

**Required profile**:
Industrial engineer or equivalent through experience

Minimum 4 years relevant experience and expertise in Service Management, contacts with Professional Customers, operational environment and coordination of experts

Good knowledge of Telco and at least two of the following ICT solutions: LAN/WLAN, Security, Data Centre, UC.

Good knowledge in contract management, SLAs and finance.

You speak and write fluently Dutch / French / English.

You have a sense of initiative and you systematically want to achieve results.

You meet and exceed the expectations of your internal or external customers.

You inform your colleagues in a timely and efficient manner.

You are a team player

You are able to manage resources (team, time, budget, tasks, virtual teams)

You learn quickly.

**Personality and Values**:
Excellent team worker

Communicative

Methodical and able to treat several problems autonomously

Sense of responsibility and self-initiative

Customer, Quality & Service Minded

Stress resistant, patience, tolerance and resilience

**What makes the job attractive**:
You join an experienced team of Service Delivery Managers closely collaborating with Account Managers and Success Managers.

You manage multiple contracts for sector leading customers ensuring variety of content

You interact with multiple teams from different specialisations in a fascinating environment with state-of-the-art technology

High level of autonomy and room for improvement initiatives

Middle to long term mission

**Working location/hours**:
Brussels/Office hours

**Post-Covid**: 2 ~ 3 homework days/week


  • Delivery Owner

    il y a 1 jour


    Brussels, Belgique DigiTribe Temps plein

    **Digitribe**: Delivery Owner (financial sector) The department is on a journey of scaled agile transformation and requires to review its current delivery interactions with the waterfall projects and with the Infrastructure department working also in Agile. **The responsibilities of the delivery manager include**: Coordination of infrastructure deliveries...


  • Brussels, Brussels, Belgique DigiTribe Temps plein

    Digitribe is seeking an experienced Lean Navigator to join our team and support transformational projects in the financial industry. As a Lean Navigator, you will lead or support various Operational Excellence Transformation at our clients such as Lean Transformation, Lean Management Coaching, Value Chain improvements, etc.This role is designed for a Lean...


  • Brussels, Belgique DigiTribe Temps plein

    As a Project Manager, you will be responsible for one or more projects within the Purchase department of our client. This includes managing project delivery within the agreed scope, cost, timeline, and quality. Additionally, you will deliver the expected project management outputs on time and to the required standard. You will follow the organization's...


  • Brussels, Belgique DigiTribe Temps plein

    Digitribe is seeking an experienced Lean Navigator to join our team and support transformational projects in the financial industry. As a Lean Navigator, you will lead or support various Operational Excellence Transformation at our clients such as Lean Transformation, Lean Management Coaching, Value Chain improvements, etc. This role is designed for a Lean...

  • DigiTribe - : Project Manager

    il y a 4 semaines


    Brussels, Belgique DigiTribe Temps plein

    As a Project Manager, you will be responsible for one or more projects within the Purchase department of our client. This includes managing project delivery within the agreed scope, cost, timeline, and quality. Additionally, you will deliver the expected project management outputs on time and to the required standard. You will follow the organization's...

  • DigiTribe - : Project Manager

    il y a 4 semaines


    Brussels, Brussels, Belgique DigiTribe Temps plein

    As a Project Manager, you will be responsible for one or more projects within the Purchase department of our client. This includes managing project delivery within the agreed scope, cost, timeline, and quality. Additionally, you will deliver the expected project management outputs on time and to the required standard. You will follow the organization's...


  • Brussels, Belgique DigiTribe Temps plein

    Program/Department Description and responsibilities For the Security Department within the client's organisation, we are seeking for a Security Program Manager. The program manager will lead the newly set up "security boost" program. This program will address various topics such as security compliance (ISO27K/NIS2), IAM (process, RBAC, IAG tool), Active...

  • Business Service Manager

    Il y a 7 mois


    Brussels, Belgique DigiTribe Temps plein

    We are looking for a Business Service manager to support the Change management, communication and training effort for its End user services organization and more specifically the migration from Windows 10 to Windows 11. **Main areas of focus are**: Relationship & Service Management Build strong, collaborative relationships with business units, product...


  • Brussels, Belgique DigiTribe Temps plein

    Do you have a heart for developing dynamic businesses, writing and realizing their commercial strategies? Chances are we've got the opportunity you are looking for. DigiTribe is a young and innovative business and tech consultancy company, specializing in cutting-edge cybersecurity, digital transformation and cloud solutions and services. In five years, we...

  • Delivery Owner

    il y a 1 semaine


    Brussels, Belgique DigiTribe Temps plein

    The Delivery Owner is one of the Feature Activities that is active during the whole lifecycle of the Feature as from the start of the refinement until the acceptance of the Feature into Production Is responsible for the end-to-end delivery of a Feature Will orchestrate and follow up on all the delivery related activities for the Feature Is part of the Team...

  • DigiTribe - Business Analyst

    il y a 1 semaine


    Brussels, Brussels, Belgique DigiTribe Temps plein

    We are seeking a Business/System Analyst with expertise in Quality of Service (QoS) and non-retail projects to join our team. The ideal candidate will possess strong knowledge of financial products, exceptional analytical skills, and the ability to bridge the gap between financial concepts and software design. The role requires proactive problem-solving and...

  • Service Delivery Manager

    il y a 5 jours


    Brussels, Belgique Expleo Temps plein

    Overview: Within EXPLEO Belgium, a service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He/She oversees a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A full-time role, the service delivery manager is...

  • Service Delivery Manager

    Il y a 7 mois


    Brussels, Belgique Digitaal Vlaanderen Temps plein

    **Inleiding** Bij het agentschap Digitaal Vlaanderen gaan we op zoek naar een **Service Delivery Manager** ter versterking van het team Operations & Service Management in onze afdeling Dataoplossingen binnen het programma MAGDA. Je neemt als **Service Delivery Manager MAGDA** de verantwoordelijkheid op voor de ITIL-practices en voor het dagelijkse beheer...


  • Brussels, Belgique DigiTribe Temps plein

    As a Major Incident Manager, you will ensure that the process for managing incidents run effectively and efficiently. You manage the main incidents, organize the operational crisis cell and report to management. Specifically, you distribute the data related to the process to the various ICT teams involved. You ensure that this process is followed, you...

  • Service Delivery Manager

    il y a 5 jours


    Brussels, Belgique HAYS Temps plein

    Freelance | Service Delivery Manager | Lange Termijn | Gent/Brussel | 1091285 - **Lange Termijn**: - **Hybride (1 tot 2 dagen op kantoor in Gent/Brussel)**: - **Nederlands**: - **Dynamische omgeving met agile werkmethode**: - **SLA Management, ITIL ervaring, ** **Jouw taken** Als **Service Delivery Manager** ben je verantwoordelijk voor het inrichten en...

  • Service Delivery Manager

    il y a 3 semaines


    Brussels, Belgique Digitaal Vlaanderen Temps plein

    Voor het **Agentschap Digitaal Vlaanderen** is Vlaanderen connect. op zoek naar een **Service Delivery Manager** Contract onbepaalde duur Brussel Het agentschap Digitaal Vlaanderen is op zoek naar een gedreven en enthousiaste **Service Delivery Manager** om het team Basisfuncties te versterken. Ben jij op zoek naar een nieuwe uitdaging waarbij je als...

  • Service Delivery Manager

    Il y a 5 mois


    Brussels, Belgique Infoplus Technologies UK Ltd Temps plein

    **Position**:Service Delivery Manager **Location**:Brussels, Belgium - To be based on customer location in customer facing role - Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis. - Lead 100 + technical members spread across geographies. - Understand the technology and enterprise...

  • Service Delivery Manager

    il y a 2 semaines


    Brussels, Belgique Capgemini Temps plein

    About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,...


  • Brussels, Belgique Sure IT Recruitment Temps plein

    **Senior Service Delivery Manager** **Software Delivery Prince 2 ITIL** **Brussels Belgium** **650 Euros Per Day - 12 Months Contract** **Responsibilities** - Overseeing the delivery of large software projects - Making sure that services are being seamlessly delivered to the clients of an organization - Leading project teams, rectifying reliability...

  • Service Delivery Manager

    il y a 2 semaines


    Brussels, Belgique Proximus Group Temps plein

    Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...