Lead UX Designer
il y a 4 semaines
As C4T is growing and expanding to become the number 1 customs platform in the world, we are looking for an experienced Lead UX Designer to help C4T realize that ambition. As a Lead UX Designer you will represent the UX Team and lead our team's product designs and user research efforts.
You will be responsible for creating and delivering UX/UI solutions in sync with user goals and our business goals, developing navigation and structure, designing wireframes or interactive prototypes, and tirelessly advocating for the needs and goals of real users.
Besides providing the thought leadership in UX/UI to build a world class experience for customs professionals, the UX lead will be responsible for the day-to-day working of the UX team and will guide and support them to deliver the best possible solutions. You will install a design process at C4T, knowing when to adhere to it and when to flex to a specific project.
You are proactive, patient and smart, have an eye for details, and are a great communicator and motivator. A sense of humor and an enthusiasm for participating in discussions about things small and big is appreciated.
**Responsibilities**:
**Design Leadership**:
- Ability to manage multiple priorities in a fast-paced environment
- Help and ensure teams become user centric and establish feedback loops with their customers
- Work closely with product management and development, providing your design perspective to help ensure a unified and cohesive experience across CAS
- Take a broad approach to UX design in the specific domain e.g., by defining principles, user journeys, research approach etc.
- Drive a product-led agenda and ways of working in collaboration with development and product managers
- Drive design pivotal initiatives across sub-domains and domains to increase UX design maturity in C4T and enable designers and product teams to build better products.
- Communicate clearly and effectively with project teams in all stages of design and development
- Monitor industry design trends and incorporate findings into new design concepts
**Design**:
- Communicate clearly and effectively with project teams in all stages of design and development
- Experience leading a full UX design process including creating user personas, journey maps, wireframes, visual designs, prototypes, and hand off to developers
- Plan and facilitate design thinking and participatory design thinking workshops (i.e., design sprints, ideation workshops, etc.)
- Ability to identify problems or inefficiencies, propose solutions, & drive validated improvements.
- Solid understanding of information architecture
- Mastery in sketching and wireframing of complex features and user journeys.
- Extensive experience with design systems, UI kits, frontend frameworks
- Demonstrated proficiency in prototyping by using Figma, XD, Axure and other prototyping tools
- Mastery in conducting user research and usability testing.
- Fluent in the collection and use of qualitative and quantitative data.
**People Leadership**:
- Self-reliant and able to support peers, highly organized and able to partner with cross-functional teams
- Organize and run activities to foster a motivated, brave and curious UX team with a focus on craftmanship and strong performance
- Lead UX critique session and help building a feedback culture within product teams.
- Take on a coaching and mentoring role in relation to the UX team.
- Recruit and retain talents
- Self-motivated, highly-organized and able to partner with cross-functional teams
**Responsibilities**:
- Acquire in-depth knowledge of worldwide customs
- Translate the mission and vision of C4T in UX and UI
- Transform rough requirements and/or business input into concepts, ideation, setting up customer journeys, etc.
- Prioritize UX activities in a roadmap
- Connect the dots and people to solve the problem at hand
- Align the UX/UI deliverables with the product vision
- Set up and build a CAS design system
- Facilitate workshops and strategic sessions and/or give presentations to stakeholders and clients
- Lead the UX design for our product working with a team of designers (depending on your own ambitions you can potentially also take on line management responsibilities for your team members).
- Work closely with product management and engineering, providing your design perspective to help ensure a unified and cohesive experience across CAS.
- Conduct user needs assessment, identify key tasks for user research, competitive analysis, user testing, and develop a usability plan.
- Create end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes.
- Develop UI layouts and graphical elements with an eye towards experience unification.
**Skills**:
- 8+ years of experience in UX or interaction design of which at least 2 years in a lead position
- Able to install a UX mindset company wide
- Coaching skills
- Leadership capacity (lead by example)
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