Customer Service

il y a 2 semaines

Brussels, Belgique Bechtle Brussels NV Temps plein

After a training period, you are the focal point for internal customer requests and day-to-day account activities in order to maintain and enhance customer relationships.

You are working as Customer Service & Sales Advisor.

YOUR JOB
- After a training period you are the focal point for internal customer requests and day-to-day account activities in order to maintain and enhance customer relationships. Your customers are all European Union Institutions across Europe
- The renewals and maintenance of the licences and care packs of your customers are your responsibility.
- You are the owner of the offer & order process: part of this is advising customers and account teams on quoting requests, identifying up and cross selling opportunities and collaboration with suppliers in order to assure best purchase prices and delivery conditions.
- You monitor the expiration date/renewals of the service contracts
- You are the central point of contact for customers for ordering
- You actively collaborate with suppliers to assure the best purchase prices and delivery conditions
- Logistic management: monitor the implementation of orders until their final stage, monitor the respect of SLA and the execution of the deliveries, ordering of products.
- Support the account managers (reporting) so they can target and grow existing accounts

YOUR PROFILE
- Bachelor degree
- As you are a strong communicator, you are fluent in English, orally and written, while Dutch and French is a plus
- No previous working experience is necessary but you have an eye for detail and precision, being pro-active is fundamental
- Experience within IT is no must
- Be a team player that is organized, flexible and used to work independently in a stressful environment
- EUI citizenship or work permit

OUR OFFER
- A sociable, informal culture that celebrates results and success
- Young, driven and helpful colleagues
- A full-time permanent contract
- An interesting salary package, including extra legal benefits : mealvouchers, eco-cheques, home working allowance, possibility bike leasing, hospitalization insurance, laptop and mobile phone
- Flexible working hours in consultation with your colleagues and planning
- 40hrs workweek which results in 32 legal holidays and 12 compensation days due to the longer workweek
- Bechtle Brussels supports employee responsible thinking and acting among all his employees. We create an open, dynamic and international work environment where respect, intercultural sensitivity, communication abilities, customer orientation are very important values.

Bechtle directly belongs to the leading IT suppliers for business end customers and the public sector, active throughout Europe. We deliver a wide portfolio of IT products, services and distinguish ourselves through our customer and solution-oriented approach. Bechtle Brussels is a unit of Bechtle AG focused in winning and managing tenders with European Union Institutions. We focus our activity in understanding the IT Infrastructure requirements of all European Union Institutions (European Commission, European Parliament, Council of the European Union ) and elaborate the best fit for purpose and use solution.

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