Priority -senior Program Manager

Il y a 2 mois

Bruxelles Ixelles, Belgique Atos Temps plein

**Publication Date**:
Mar 22, 2023

**Ref. No**:
473468

**Location**:
Bruxelles, BE, 1050

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Senior Program Delivery Manager

**About the Role**:
Reporting to the Head of Client Delivery of NEAP-EU/Nato, A Senior Project/Program Manager is one of the most senior accountable owners of the project and programs delivery, recovery, and sale.

He/she combines a track record of contractual and commercial successes, combined with a technical astuteness that enables him/her to support turnarounds, maintenance of timelines, and fulfilment of contractual obligations.

He/she develops and implements sustainable resourcing, risk management, and escalation strategies, selecting the appropriate guidelines and policies with the purpose of implementing compliance with internal and external regulations and governance, as well as directing that all strategies are realistic, appropriate, and optimum for supporting the desired outcomes.

He/she works with the Client Executive Partner to properly influence and create deliverable programs that will meet the target cost, timescale, and scope.

Additionally, the role serves as the face of her/his programs to the external stakeholders.

As such, he/she attends customer forums to build and maintain positive relationships.

**Roles and Responsibilities**:

- Support, Manage and deliver against Commercial and Contractual Requirements
- Manage Customer Programs/Projects Delivery

Orchestrate all delivery to meet contractual delivery obligations

Orchestrate all delivery to ensure SLA commitments are met
- Manage Program/Project Financials (Forecast and actuals)

Plan and execute actions for all delivery areas serving the account, to (as a minimum) meet Budget PM & PM% commitments per semester/FY and to meet Margin Plan ambitions set with RBU Executive

Support the Client Exec, Industry Leader and Account Director (Sales) in growing the business, through Fertilization. Meaning preparing, reviewing new offering on the account

With the Account Management Team, support all actions necessary to enable 100% billings, and cash collection, and ensure contracts meet or are better than, the Business Case
- Manage Program/Project Team

Interlock with Resource & Workforce Management and Business Line practice heads to ensure timely availability of required resources, adhering to agreed tools, data and processes
- Manage Customer Relationship

Orchestrate all delivery to achieve exceptional CSAT & NPS results
- Report to the account team

Drive necessary plans at the account level to meet all objectives and metrics defined

Deputise for the Head of Client Delivery NEAP/EU-Nato as required

Required Skills and Experience
- Hold Business and Technical bachelor's degree combinations in related fields or relevant experience.
- Must have at least one External Project Management Certification (PM/PRINCE2/IPMA).
- Nice to have SCRUM Master Certification (PSM/PSPO/PSD/SPS/PSK/PAL)
- Have advanced knowledge of Information Technology Information Library (ITIL) or IT Service Management (ITSM)
- Significant multi-country/practice service / delivery leadership
- Very strong demonstrable customer empathy, customer facing experience
- Successful customer & internal negotiation skills and experience
- Experienced people leadership in complex technical & customer environments
- Excellent business & technical presentation skills
- Experienced executive level influencer
- Experience in delivering in European Union (European Commission, European Parliament, agencies, council,)

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

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