Regional Product Expert

il y a 2 semaines

Leuven, Belgique Tomra Temps plein

**Company Description**
TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure** Every Resource Counts**, has been our strength for over 50 years.

At TOMRA, we want people to** innovate**, show **passion** in their work and be **responsible**. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

**Join the resource revolution**

We are looking for a Regional Product Expert to join our team and serve as the go-to expert for all internal and external technical enquiries related to assigned platforms. This role requires a strong ability to connect with customers, understand their perspectives and challenges, and deliver innovative solutions across diverse regions and cultures.

**Role & Responsibilities**:

- Serve as the primary technical liaison between customers and our internal departments: service, sales, and global solutions.
- Offer technical support and dispatch solutions to our service organsation.
- Assist in clarifying offers, spare parts needs, and estimating required service time for issue resolution.
- Provide technical support, remote service and phone consultations for both customers and field service engineers.
- Conduct technical training sessions and contribute to the development of training materials and documentation.
- Proactively manage customer escalations, ensuring structural resolution of pain points.
- Play an integral role in new product integration and support, ensuring our field service engineers are well-prepared for product launches.
- Take ownership of support cases, organising and overseeing their timely resolution.
- Support and promote a safety-first culture across the team, company, and customer sites.
- Allocate your time across various responsibilities: 20% customer visits, 40% desk support, 20% process and platform improvement, and 20% training.

**Qualifications** About You**:

- Bachelor's degree in Electrical or Electro-Mechanical Engineering.
- 3-5 years of relevant experience.
- Proven ability to work effectively in a team, guiding and motivating others towards success.
- Strong organisational skills and the capacity to delegate tasks and provide clear direction.
- Excellent technical problem-solving, troubleshooting and follow-up capabilities.
- Strong communication and facilitation skills, with demonstrated ability to present complex technical information in an accessible manner.
- Ability to relate to customers perspectives across different cultures and regions.

**Additional Information** How to apply

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