Customer Service Professional

il y a 4 semaines

Wavre, Belgique VELUX Group Temps plein

At the VELUX Group, we give you the chance to grow. To shape your own career. To work in an international environment. To be part of a company that leads the market in sustainable indoor living. We offer you a world of opportunities - if you have the ability and the drive to take them.

Are you driven and dedicated to delivering a high level of service? Are you customer-oriented and work in a thorough as well as structured manner? Then join us as Customer Service Professional at VELUX Commercial in Wavre, Belgium.

VELUX Commercial is a new division in the VELUX Group established in 2019 and comprises the former JET, Vitral and VELUX Modular Skylights organisations. Today, VELUX Commercial operates as one company with more than 1100 people in 13 countries and offers to support building professionals throughout the entire process from specification to delivery and maintenance of daylight and ventilation solutions for industrial, commercial and public buildings.

We are a fast-growing division with an informal tone, entrepreneurial spirit and a short route from idea to execution. This position is an excellent opportunity for anyone wanting to join a company with plenty of room to make a real impact and to grow personally and professionally.

Your challenges

As Customer Service Professional, you will join our ambitious and dedicated Back Office Team. Together with your colleagues you will be responsible for devising and developing offers which will lead to sustainable daylight and ventilation solutions for our customers. In this role, you will report to the Back Office Manager for Belgium, and you will be based at our office in Wavre.

Your primary tasks include:

Devising and developing offers
- Handling orders that come in through the dealers - you will guide the process from order to delivery

Your qualifications

You work effectively both on your own and with colleagues to achieve company targets and goals. You see opportunities and solutions where others may see problems. You are change-oriented and see the benefit in doing things differently to achieve goals.

In addition, we expect that you:

- Have a bachelor’s degree and at least two years of experience in a Back Office role
- Are customer
- and result-oriented - you build and maintain long-term partnerships
- Have organisational talent and work in a structured manner
- Have the ability to work with predefined objectives and measures ensuring accountability and achievement of goals
- Are familiar with Microsoft Office and have experience with CRM systems
- Are bilingual French and Dutch and you master the English language
- Have an affinity for technical products

Your opportunities

As VELUX Commercial is growing and going places, so will you. We invite you to grow in our strong learning & feedback culture, where our ambitions will become your challenges. We strongly believe in empowering our people and we support this with a wide scope of action and continuous employee development.

At VELUX Commercial, you can have a challenging and exciting job while making use of flexible work arrangements. We work as a team with a flat hierarchy to achieve our ambitious goals. Mutual respect, commitment and thoroughness are just some of our essential values.

As Customer Service Professional, you are offered a competitive salary, a performance-related bonus, a company pension scheme and a generous annual leave entitlement. You will also get a company laptop and mobile phone.

Application and contact

VELUX Commercial is committed to promoting an environment of respect and understanding, encouraging diversity, and eliminating discrimination by providing equality of opportunity for all. We are also committed to creating and maintaining an inclusive and accessible workplace for all - if you are invited to participate in the interview process and require any adjustments, please let us know.

Our company

For almost 80 years, The VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product programme includes roof windows and modular skylights, decorative blinds, sun screening products and roller shutters, as well as installation and smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure. We work globally - with sales and manufacturing operations in more than 40 countries and around 11,500 employees worldwide. The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by non-profit, charitable foundations (THE VELUX FOUNDATIONS) and family. In 2019, VKR Holding had total revenue of EUR 2.9 billion and THE VELUX FOUNDATIONS donated EUR 178 million in charitable grants.

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