Ccp Technical Lead

il y a 23 heures

Schaarbeek, Belgique ComTech Europe Limited Temps plein
Contact Center Platform Operation Technical Lead You are part of the team that is responsible for the Contact Centre Platform (CCP) Software based on Genesys used by Front End and Back End agents with their interactions with customers in our internal and external contact centres. Responsible for Responsible for the installation, stability, monitoring and support of the CCP environment Take the leading role of the operations team and guide the first line team members Provide technical expertise and assistance in analysing, designing, testing, developing and debugging the CCP applications Define and setup monitoring and alerting of the CCP environment Define pro-active support actions Analyse and review enhancements and problem tickets and work with the respective PO and engineering teams Ensure a documented and tested Disaster recovery, quick failover, active/active setup Handle escalations Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementations. Participate in all phases of project development life cycle. Participation in reviews, testing, acceptance, deployment and end-user support.

Desirable Technical skills Programming skills in at least one of the following C# Java Shell Scripting DB Knowledge SQL Elastic Search Oracle Knowledge on XML, VXML, PHP, HTML Knowledge of Web Server applications, certificates (ssl + mTLS), websockets (signalR - cometD) Familiar with monitoring tools (Grafana, Influx, Telegraf, Dynatrace) Experience in troubleshooting with Wireshark, Postman Working experience in Linux and windows environments Familiar with Call Center software technology (preferable Genesys) is a plus Framework, Routing, Reporting, GVP/IVR, Outbound, Multi-channel Applications o Genesys Infomart o Genesys Intelligent Workload Distribution (IWD) o Genesys E-services (Chat, Social Engagement, Bot Gateway) Knowledge of SIP Servers, SIP call analysis and SIP-Trunking Other Competencies Familiar with call centre platform implementations Good Application troubleshooting/Debugging skills Profound analytical skills Mentoring team members Pro-active and possess a can-do attitude possess the ability to learn and work on changing and emerging technologies. Excellent interpersonal, written and oral communication skills. Speaking knowledge of Dutch/French and English Familiar with Agile development

  • Project Manager

    Il y a 2 mois

    Schaarbeek, Belgique Exhibition Hub Temps plein

    Job Title **:Project Manager** Report to: Senior Project Manager Our organization, a rapidly growing leader in the exhibition, is seeking dynamic and highly organized professionals for the role of Project Manager. - **Roles and Responsibilities**_ The Project manager is responsible for planning, organizing, and directing the completion of specific...

  • UX Designer

    Il y a 7 mois

    Schaarbeek, Belgique Brainwave Optigrators Temps plein

    12 Month extendable mission. Langauges : ENGLISH and DUTCH or FRENCH. Key Responsibilities: - Collaborate independently with internal business units to define and prototype new concepts for internal tools. - Review and refine requirements from business owners, ensuring internal tools align with company needs. - Design and validate wireframes for new...

  • Senior Outsystems Developers Web

    Il y a 2 mois

    Schaarbeek, Belgique Christelijke Mutualiteit Temps plein

    La MC aide pas moins de 4,5 millions de personnes à vivre de manière saine et heureuse. Comment ? Grâce au dynamisme de nos près de 8.000 collaborateurs ! Ils unissent leurs forces chaque jour pour obtenir des résultats. Ils sont motivés par la solidarité et, ensemble, veulent aller plus loin. Leurs efforts sont reconnus et ils bénéficient de...

  • 2 Senior Outsystems Developers

    Il y a 7 mois

    Schaarbeek, Belgique Christelijke Mutualiteiten Temps plein

    Dit zoeken we Als Senior Outsystems Developer werk je binnen het Web-team aan alle projecten die rechtstreeks en onrechtstreeks gelinkt zijn met de online selfservice van CM, die 46 verschillende applicaties omvat, en de MyCM Mobile App. Het team bestaat uit 39 personen, van verschillende Agile-Teams. Elk team bestaat uit 3 Outsystems developers, een...

  • Senior Outsystems Developers Web

    Il y a 2 mois

    Schaarbeek, Belgique Christelijke Mutualiteit Temps plein

    CM helpt niet minder dan 4,5 miljoen mensen om gezond en gelukkig te leven. Hoe dat kan? Dankzij de dynamiek van onze bijna 8.000 medewerkers! Zij slaan elke dag de handen in elkaar om resultaten te boeken. Ze worden gedreven door solidariteit en willen samen vooruitgaan. Hun inspanningen worden erkend, want ze krijgen tal van kansen om zich te ontwikkelen...

  • Digital Marketing Consultant

    il y a 1 semaine

    Schaarbeek, Belgique Brainwave Optigrators Temps plein

    This is a hybrid mission (3 Days of Homework) with at Schaarbeek - BE. Duration is 6 Months (Extendable). Please review the job description and apply. DESCRIPTION: **Responsibilities**: You identify the concrete needs and expectations of our customers with support of your internal business SPOC’s, resulting in a clearly defined E2E customer...

  • Christelijke Mutualiteiten

    il y a 2 jours

    Schaarbeek, Belgique Christelijke Mutualiteiten Temps plein

    Als Senior OutSystems Developer werk je binnen het Web-team aan alle projecten die rechtstreeks en onrechtstreeks gelinkt zijn met de online selfservice van CM, die 46 verschillende applicaties omvat, en de Mycm Mobile App. Het team bestaat uit 39 personen, van verschillende Agile-Teams. Elk team bestaat uit 3 OutSystems developers, een functioneel...

  • HR

    il y a 2 semaines

    Bruxelles Schaarbeek, Belgique IntellectEU Temps plein

    Bring your skills for a great career at IntellectEU, one of the leaders in the financial world. We are working together to bring valuable solutions to businesses worldwide to make their processes easier and more effective. Currently, IntellectEU is looking for talented specialists with a broad set of skills, desire to solve the greatest challenges and make...

  • 2 Senior Outsystems Developers

    Il y a 7 mois

    Schaarbeek, Belgique Christelijke Mutualiteit Temps plein

    **2 Senior Outsystems developers** CM helpt niet minder dan 4,5 miljoen mensen om gezond en gelukkig te leven. Hoe dat kan? Dankzij de dynamiek van onze bijna 8.000 medewerkers! Zij slaan elke dag de handen in elkaar om resultaten te boeken. Ze worden gedreven door solidariteit en willen samen vooruitgaan. Hun inspanningen worden erkend, want ze krijgen tal...

  • Customer Success

    il y a 3 jours

    Bruxelles Schaarbeek, Belgique Shyfter.co Temps plein

    Shyfter is an innovative SaaS startup that's revolutionizing the HR sector. We offer a range of powerful HR solutions, helping businesses streamline their workforce management, scheduling, and productivity. Since our inception, we have rapidly grown (x3 each year ) and raised a significant amount of funds from both private business angels and the public...

  • PHP Laravel Backend Developer

    il y a 2 semaines

    Bruxelles Schaarbeek, Belgique Shyfter.co Temps plein

    Mainly active in Belgium (FR/NL), we are right now scaling our activities to new markets. At Shyfter we have a very strong vision of where we want to go, our goal is quite simple, to be the best in our sector and to allow us to reach these goals, we need among others super-developers. Tasks With the product team, you develop new features and improve...