Customer Success

Il y a 3 mois


Bruxelles Schaarbeek, Belgique Shyfter.co Temps plein

Shyfter is an innovative SaaS startup that's revolutionizing the HR sector. We offer a range of powerful HR solutions, helping businesses streamline their workforce management, scheduling, and productivity.

Since our inception, we have rapidly grown (x3 each year ) and raised a significant amount of funds from both private business angels and the public sector.

This strong financial backing, combined with our cutting-edge technology, has positioned us as a significant player in the HR-Tech landscape.

As Shyfter continues to rapidly expand across various countries, we remain committed to solidifying our reputation in our home ground, Belgium. With the goal of becoming the #1 HR Scheduling solution in the country, we recognize the importance of serving our Dutch-speaking customers with unparalleled dedication and expertise.

Therefore, we are seeking to boost our team with individuals who are not only proficient in Dutch but are also passionate about delivering top-notch customer service. We firmly believe that providing exceptional support to our local customer base will fortify our standing as Belgium's number one HR Scheduling solution provider.

Tasks
- Onboard new customers.
- Secure revenues from a portfolio of customers, in particular by negotiating to retain those who question their subscriptions (if any ).
- Encourage use and adoption among different user profiles, from administrators to employees, particularly during project rollouts.
- Pass on expertise in all functionalities for optimal use, ensuring that they are adapted to their specific needs (configuration advice, onboarding,...).
- Identify opportunities to upsell licenses and options as projects grow and evolve.

**Requirements**:

- A first successful experience in Customer Success and/or managing a customer portfolio.
- Ability to quickly establish relationships and build trust with all types of contacts.
- Ability to quickly analyze a situation and provide simple answers, even when faced with complex problems.
- Ability to be organized, pedagogue and patient.
- You have to be “Digital friendly”, we use tools like Slack, Notion, Hubspot, Intercom,
- You are autonomous in your work and have a strong team spirit.
- You are fluent in Dutch and English or French.
- You have flawless spelling (tools exist : )).
- Knowledge of HR is a plus but not required.

**Benefits**:

- We offer you a full-time contract (CDI) with a top salary in line with the market.
- 13th month, performance bonuses, etc...
- A Monizze meal-vouchers card.
- You'll be fully protected by Alan, top-notch health insurance
- You'll also have plenty of free time to relax with your 6 extra days off.
- We offer you a whole range of online resources to perform, you'll see that it's important to be well equipped.
- We also offer a first-class technical environment, a great working atmosphere but above all a real opportunity to develop yourself in a hyper-growing startup.
- We also offer a first-class technical environment, a great working atmosphere and above all a real opportunity to develop yourself in a hyper-growing startup.
- Offices in the center of Brussels in M-Village.
- For this position, we are happy to work with you in our Brussels HQ (3 days/week) when you are not remote working (2 days/week).
- Oh, if you come by car, don't worry, we have a parking lot.

**Here is the process**:

- Discovery call: 15 min with Helène, Customer Success Team Lead
- Business case : 30 min review with Helene
- "Culture, values and vision" interview: 30 min with Lionel, Shyfter CEO

Please send your CV with a short brief about yourself and why you are interested in joining Shyfter. Your resume will remain confidential and will not be shared with anyone outside the company.



  • Bruxelles Schaarbeek, Belgique Shyfter.co Temps plein

    We’re growing at lightning speed, +300% each year since 2019 and we are proud to serve cool & happy customers like KFC, Quick, Carrefour, Delhaize, Thai Café, Interxion, Marcolini, and many many more Mainly active in Belgium, we are right now scaling our activities to new markets. At Shyfter we have a very strong vision of where we want to go, our goal...

  • Customer Success Manager

    Il y a 3 mois


    Bruxelles Ixelles, Belgique Enaos Temps plein

    Enaos, a pioneering company in the funeral sector specializing in the development of digital services and products, is actively seeking a dynamic and passionate Customer Success Manager to join our team. You will play a crucial role in our expansion by establishing strong relationships with our sales managers and B2B clients in Belgium and...

  • Customer Care Advisor

    il y a 4 semaines


    Bruxelles, Belgique Leaseplan Partnerships & Alliances NV Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Looking forward to a new challenge? Join our Customer Care team as a Customer Care Advisor! With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing,...

  • Customer Success Officer

    Il y a 3 mois


    Bruxelles Etterbeek, Belgique Working in Brussels Temps plein

    Sector: Hotel & Real estate Type of contract: Permanent Contract Where: Brussels **About the client**: Our client has reinvented the concept of « Feel at home, away from home », with the modernity on top ! As it is so well adapted and designed to our reality, busy lives and needs, it has become the #1 Player in the Leisure & Hospitality sector in...

  • Customer Service Expert

    Il y a 3 mois


    Bruxelles Ixelles, Belgique Nodalview Temps plein

    Do you feel like **conquering the real estate world** together with us, one customer at a time? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer and yourself ? Then we want you to join our team! - About Nodalview_ **Nodalview** is a powerful **sales and marketing...

  • Country Launcher

    Il y a 4 mois


    Bruxelles Schaarbeek, Belgique Shyfter.co Temps plein

    Shyfter is an innovative SaaS startup that's revolutionizing the HR sector. We offer a range of powerful HR solutions, helping businesses streamline their workforce management, scheduling, and productivity. Since our inception, we have rapidly grown (x3 each year ) and raised a significant amount of funds from both private business angels and public...

  • Cloud Solution Architect

    il y a 4 semaines


    Bruxelles, Belgique Microsoft Temps plein

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business...

  • Project Manager

    Il y a 4 mois


    Schaarbeek, Belgique CIT BLATON Temps plein

    **Company**: **Who we are ?**: **Experience and imagination**: CIT Blaton has for more than 150 years provided proof that a family owned and run company with independent shareholding can be ranked among the big names in a demanding industry. **The art of building**: True to the entrepreneurial spirit of generations of builders who founded CIT Blaton, we can...

  • Ai Specialist, Data Specialist

    il y a 4 semaines


    Bruxelles, Belgique Microsoft Temps plein

    Are you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As...

  • Ai Specialist, Data Specialist

    il y a 4 semaines


    Bruxelles, Belgique Microsoft Temps plein

    Are you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees...


  • Bruxelles Anderlecht, Belgique Alight Temps plein

    **Our story** At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training,...


  • Bruxelles, Belgique Microsoft Temps plein

    Are you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success. The Azure Infrastructure organization accelerates Secure Migrations for our customers to be AI-Ready by leading...


  • Bruxelles, Belgique Microsoft Temps plein

    Are you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success. The Azure Infrastructure organization accelerates Secure Migrations for our customers to be AI-Ready by leading...


  • Bruxelles, Belgique Microsoft Temps plein

    Are you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success. The Azure Infrastructure organization accelerates Secure Migrations for our customers to be AI-Ready by leading...

  • Talent Acquisition Advisor

    il y a 4 semaines


    Bruxelles, Belgique Leaseplan Partnerships & Alliances NV Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Your workplace With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility...

  • Rental Operator, Car Operator

    il y a 4 semaines


    Bruxelles, Belgique Leaseplan Partnerships & Alliances NV Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to...

  • Credit Analyst

    il y a 4 semaines


    Bruxelles, Belgique Leaseplan Partnerships & Alliances NV Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to...

  • Process and Tool Coach

    Il y a 4 mois


    Schaarbeek, Belgique CIT BLATON Temps plein

    **Onderneming**: **De kunst van het bouwen**: Trouw aan de ondernemerszin van de generaties bouwers die CIT Blaton hebben opgericht, gaan we elke uitdaging aan door traditionele technieken te combineren met geavanceerde technologieën. Uit al onze realisaties spreekt dezelfde intentie: duurzaam bouwen. De eisen van onze klanten evolueren, net als de eisen...

  • Collection Officer

    il y a 4 semaines


    Bruxelles, Belgique Leaseplan Partnerships & Alliances NV Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Looking forward to a new challenge? Join our Finance Department as a Collection Officer! With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing,...

  • Information Security Officer

    il y a 4 semaines


    Bruxelles, Belgique Leaseplan Partnerships & Alliances NV Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Looking forward to a new challenge? Join our Cyber Security team in Evere as a Information Security Officer! With over 3.3 million vehicles managed across more than 44 countries, we provide...