Team Lead SAP Competence Center

il y a 2 semaines

Antwerpen, Belgique Atlas Copco Support Services NV Temps plein

**Team Lead SAP Competence Center - Production and Engineering stream**:

- Functional area: Information Technology- Country: Belgium- City: Antwerp- Company name: Atlas Copco Support Services NV- Date of posting: Oct 15, 2024

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**The Role**

The mission of this position is to lead the SAP Customer Center operations team for the Production and Engineering stream. The position is reporting to the SAP Competence Center Operations Manager.

**Job Description**:

- Responsible for managing the Production and engineering stream within the SAP Competence Center Operations Team, a small team of experts located in strategic locations globally.
- Follow-up the service delivery of the external partner and ensure the right level of quality and qualification
- Ensure the delivery of support in related area is in line with agreed service levels and beyond, and this over the different related SAP platforms.
- Manage support KPIs to achieve a high level of customer satisfaction and strive for continuous improvement of the team’s efficiency and effectiveness
- Maintain close contact to other Operations Teams, the different team in Product Operations (Template team) and the Roll-out teams, in order to have a good contextual understanding of the related programs and evolution of the solution.
- Quality-assure the hand-over process to operations for the related stream
- Become a trusted and respected escalation point for the business, showing excellent understanding of business requirements and having a reputation of "getting things done"
- Prioritize problem management and bug fix change requests in the related area, aiming for a continuous reduction of support ticket volumes

**What you can expect from us?**

A friendly, family like atmosphere
- Have the flexibility and freedom to keep a healthy work live balance
- Plenty of opportunities to grow and develop your own career path
- A culture known for respectful interaction, ethical behavior, and integrity
- Potential to see your ideas realized and to make an impact
- New challenges and new things to learn every day
- Access to global job opportunities, as part of the Atlas Copco Group

**What we expect of you?**

**Knowledge**
- Good Managerial skills
- Knowledge of mainly SAP PP, PS module. Knowledge of other modules are a plus.
- Expert level knowledge of related SAP processes (Production, Projects en engineering)
- Know the Atlas Copco structure
- The Way We Do Things
- Experience with reporting environment, knowledge and skill in reporting tools (BW, GPS, BIBO),
- PC literate: Good knowledge of MS Office and hands on in Visio...
- Fluency in English is a must. Knowing additional languages is a plus point

**Experience**
- 5+ years of SAP PP experience
- Understanding of end-to-end processes in a production environment center of the manufacturing sector and the respective integration points with Service
- Experience from working in SAP support, ideally in an international environment and using external partners operating from off-shore
- ITIL working practice, ideally ITIL certified
- Participation in an end-to-end SAP implementation project is a plus
- Understanding of the success factors of an internal service provider and experience from collaborating with internal customers to achieve high levels of acceptance and satisfaction of the services rendered
- Leadership experience at team leader level is an advantage

**Personal requirements**

For this mission, we need a person, with:

- Ability and willingness to "learn forever" and adapt to rapidly changing requirements
- Keeping focus on long-term objectives while managing day-to-day operations
- Being open minded and having a positive attitude is required to succeed in a dynamic and culturally diverse working environment
- Have ambitions beyond "good enough" - constantly seeking opportunities to improve
- Feel comfortable to lead a geographically diverse team and report to a remote manager
- Good managerial skills
- Good communication skills
- Ability for international business travel
- Eager to learn

**City**
Antwerp

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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