Claim Handling Specialist, Automotive Replacement

**Claim handling specialist - Automotive replacement**

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Let's simplify itthink belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

**WHAT TO EXPECT**

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team.
**Working full-time from Gates Aftersales Technical Expertise Center office in Ghent., **you will take responsibility for handling Automotive Replacement claims related to the quality and / or technical issues with supplied by Gates parts and providing aftersales service to the Gates customers.
- You'll be documenting all received claims by collecting technical data about claim (New/Installed part, root cause, supplier verification)
- You will closely collaborate with other departments Sales,Product Management, Tech Support and Claim Handler events when needed (e.g. Tech Days, Sales Conference etc.).
- You'll have the opportunity to develop your skillset in relation to specific products.

**Key responsibilities (to name a few)**:

- Performing the claim handling tasks according to the Warranty and Non Warranty Complaints document
- Initial verification of the claim electronically registered / provided as a file
- Processing claim analysis in a standardized way:

- Genuine Automotive Replacement verification: initiating Counterfeit Process if genuine test failed;
- Technical analysis of the claimed parts;
- Issuing Claim Report Analysis.
- Documenting all received claims by collecting technical data about claim (New/Installed part, root cause, supplier verification)
- Taking decision related to the claim (accepted, rejected), based on the analysis result, his/her knowledge, skills and experience.
- Reporting and Monitoring the Key Performance Indicators:

- Participating in Train-the-trainer and Share-the-knowledge practices with Product Managers and technical team.
- Improving the Quality of Gates products by taking preventive actions, focusing on data analysis, gaining the knowledge about root cause of the problems and involving supplier of the parts
- Increases Brand Awareness and Gates' loyalty through service to the customer.

**ABOUT YOU**
- 3-5 years of relevant work experience, preferably with a related technical/quality field in automotive industry.
- Knowledge of all automotive technology.
- Express self clearly, verbally and in writing, to all levels of automotive market.
- Must speak fluent English. As the 2nd/3rd language ideally Dutch or German.
- Must have good communicative skills, verbal and written, to all levels of automotive market.
- Has good knowledge of MS Office software: especially Excel is required (pivot tables,)
- Experience in problem solving and lessons learned, analytical skills required
- Team-player able to cooperate between Gates Europe departments.

**WHY GATES?**

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

**WORK ENVIRONMENT**

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

**ARE YOU DRIVEN BY POSSIBILITY?**

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