Business Analyst Collections

il y a 2 semaines


Brussels, Belgique Brainwave Optigrators Temps plein

2 days of Home work ; 6 Month (Extendable) mission at 3500 Hasselt, Belgium.

Language Requirement: ENGLISH and DUTCH OR FRENCH

General information

Department: Customer Operations B2B

(Depending on project evolution, extension is possible).

Context of the mission:
The Business Analyst Collections B2B is a staff member reporting to the Billing and Dunning Manager B2B. The Business Analyst aims to achieve best invoicing and customer satisfaction and decrease the financial risks (bad debt) for all B2B customers

As an analyst, he/she strongly contributes to the achievement of the team’s objectives by assessing, developing, implementing, and leading collection campaigns (calls/mails/other) from a data and business logic perspective. He/she is strong in analyzing/managing and improving the performance and conversion of those campaigns through data driven recommendations.

The Business Analyst works in close collaboration with the B2B sales and operations team to achieve the collection targets and objectives.

Specific Scope

Due to market conditions and high energy prices, we see a shift in payment behavior and solvability issues in the BTB market.

He/She will develop inhouse expertise on best practice cash collection processes and credit risk mitigation.

He/she will be responsible for supporting the existing payment and dunning team. He/She will support in the development -and act upon
- an operational plan to reduce the unpaid, mainly through outbound campaigns.

**Mandatory Skills (technical/functional)**

Please insert hereunder 3 mandatory skills that the external resource must have. Please note that in the event the external resource does not dispose of all 3 mandatory skills, he/she will not be retained.

**Skill**

**Description**

**Years of Experience**

Analytical skills

Able to understand, explain and improve data quality, campaign definitions, targets, performance, conversion

5

Performance Management

Measure and improve productivity and collections towards targets and according to quality standards. + Analysis, and improvement of outbound campaigns (call/mail/ )

5

Business Support

Act as a supporting role to the management and teams

3

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: €550.00 - €620.00 per day

Schedule:

- Monday to Friday


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