Digitalization and Business Solutions Manager 1
il y a 2 semaines
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
**Join us on our journey for a better tomorrow.**
**Your role**
We consider digital and business-driven solutions a indispensable driver for growth and future development of the Power Technique Service Division. Hence, we are looking for a Digitalization and Business Solutions Manager. You will report to the Vice President Operations and Technical Support.
As Digitalization and Business Solutions Manager, you will report focused on the use of digital technology, solutions and systems in our communication and interaction with customers, customer centers and product companies. It shall be your responsibility to define, develop, implement and maintain our digital solutions, which shall lead to increased efficiency, being easy to do business with and ensuring excellent customer satisfaction.
- You will take overall responsibility for planning and leading a team of dedicated resources that translate business requirements into digital solutions enhancing our digital twin strategy.
- You will inspire creativity and digitalization towards fiction-free customer experience.
- You will map, monitor, maintain and improve the interaction of our systems with all Product Company (factories) and Customer Center (Sales companies all over the world) ERPs, safeguarding excellent data quality inflow and future proof interaction.
- You will improve warranty, installed base and fleet management by automation, business intelligence and analytics while reducing administration in our Customer, Dealers, Customer centers and Product Companies.
- You will map the process flows and define best practices within Power Technique Service business solutions area and support Customer Centers in the implementation.
- You will bridge our requirements, between Product Companies, Customer Centers and other PT divisions.
- You will collaborate together with product marketing, operations, supply chain and technical support teams to ensure smooth introduction and efficient usage of our digital tools.
- You will provide systems and solutions, making it easier for our Customer Centers to guarantee a better service and support for excellent Customer satisfaction.
- You will ensure IT involvement in finding and developing solutions to further improve our set of business systems.
- You will partner with other service divisions to ensure we can benefit from economies of scale and systems that are active in other Business Areas.
- You will establish connections and build relationship with other digital teams within the Business Area and Group.
**To succeed, you need**
Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit
- You have 5+ years of experience in a Product Company, Customer Center or Divisional context.
- You have a solid experience with systems and processes that support both our direct and indirect service organization.
- You are an expert in digital domains, solution implementation and project management.
- You are fluent in English, as this is our internal language.
- You have a interest in the culture and the way of doing business in different countries and are eager to travel regularly.
- You are a people manager and build cross-departmental bridges.
- Your personality matches our **We Are Power Technique Service** -mentality.
**In return, we offer**
- We believe and foster a learning culture where global mobility is an important enabler for growth.
- Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
- You will experience a onboarding program, including guidance by a personal buddy.
- We support you and your well-being with different programs like running groups, family parties, team events, and more.
- We offer health insurance, paid leave and retirement benefits.
- Are you missing something? Help shape it and bring in your ideas.
**Job location**
We are a global team working in a hybrid model (3 days at the office and 2 days from home). #Li-hybrid
We have offices in Aartselaar, Belgium. You will also travel to our local customer centers and other entities.
**We add value wherever we do business**
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate pe
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