Business Process

il y a 2 semaines

Antwerpen, Belgique Atlas Copco Airpower N.V. Temps plein

**Business Application Owner**

**The role**:
Come and join us as a **Business Application Owner**, in the **Atlas Copco Power Technique Service Division**. We provide a complete range of aftermarket services with the aim to maximize customers' productivity. Our main focus? Spare parts supply, professional services and solutions.

We count on you to handle all aspects of the digitalization. Analyzing, writing specifications, coordinating, implementing and follow up of the projects assigned to you.

Discover the opportunity to work in a decentralized international team.

In Power Technique Service Division, digitalization is one of the focus areas to improve the way of working. The team Digitalization & Business solutions masters wide variety of systems like myQuest (knowledge database), BI-tools(Dashboarding), MOL (Digital Twin), WOL(warranty handling), Powerconnect (machine operator portal), Data Lake

**Your mission**

Your mission will be to develop, improve and maintain the digital processes to contribute to the efficiency of the organization using following action areas:

- Continuous improvement of the current processes/systems in our portfolio with all stake holders, Division, Product Companies and Service organizations
- Process assessments on site of current system to look for opportunities to improve the way of working.
- Coordinate new developments by writing specifications: user interface, implementation, processand follow up with internal/external development teams.
- Roll out by training the organization and maintain the competence database.
- Follow up by generating KPI and dashboard, to be used in the organization, to visualize adoption.
- You will be point of contact within the organization.
- You autonomously drive your projects yet equally understand when to escalate.

**What we expect from you**:
**Hard skills**
- A background in technical support or service operations/processes is a plus.
- Experience with functional/technical analysis of software, and user interface, capable of writing clear specifications.
- A good knowledge of English is a must.
- Knowledge of Microsoft Office tools, Reporting tools.

**Soft skills**
- You are a customer focused, flexible, enthusiastic, and professional team player.
- You combine good communication skills with an analytical out-of-the-box mindset.
- You are result oriented and quality focused, both in terms of deliveries and processes.
- You work in an international environment and you will be communicating with our customer centers and product companies. Travel can be required.
- You will report to the Digitalization and Business Solutions manager.

**What you can expect from us**:

- A friendly, family-like atmosphere
- Plenty of opportunities to grow and develop
- A culture known for respectful interaction, ethical behavior, and integrity
- Potential to see your ideas realized and to make an impact
- New challenges and new things to learn every day
- Ability to work in a global environment
- Access to global job opportunities, as part of the Atlas Copco Group

**Start a journey towards something greater**
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.

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