File Handler Life Insurance

il y a 3 semaines


Bruxelles Schaarbeek, Belgique Axis Temps plein

For a large client active for 50 years in the pension fund industry and with more than 28,000 clients, we are looking for a dynamic and bilingual Contact Center Advisor who wants to be in close contact with clients.
**Beschrijving**
- You respond to members' requests/questions and provide a high level of quality answers and advice. You understand their needs and respond in a professional and positive manner. You will follow up on client files from A to Z;
- In close collaboration with the marketing department and the sales team, you will contribute to the development of a portfolio of affiliates;
- You advise and support members/prospects on their products (pension, guaranteed income, various insurance products, etc.);
- You will conduct outbound call campaigns to prospects/members to schedule appointments with advisors in the region;
- You ensure a documented and professional follow-up. All information and actions are recorded and processed according to established procedures.

**Profile**
- You have at least a Bachelor's degree or equivalent by experience;
- You are bilingual FR/NL;
- A first professional experience in the insurance field is a plus;
- You enjoy contact with customers. You are able to communicate with a high level of quality, you are at ease in writing (excellent spelling) and you know how to adapt to a demanding interlocutor;
- You are reliable and meticulous, you are able to juggle between commercial actions and administrative tasks: each file and each follow-up are documented;
- You have commercial and negotiation skills; you know how to argue and deal with objections;
- You are a pleasant colleague who integrates easily into his team, while being autonomous. You know how to stay focused on your tasks.

**Aanbod**
- Our client offers an exciting job in a dynamic working environment with a good work-life balance;
- The client offers you a permanent contract and an attractive salary with a wide range of benefits in kind such as luncheon vouchers, group insurance and hospitalization insurance ;
- As a new employee in the company, you can count on extensive training. Several practical and on-the-job trainings with internal trainers are organized;
- You work in an atypical, more than pleasant and flexible working environment;
- After the in-house training, it will be possible to work several days a week from home.



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