Shift Leader
il y a 1 semaine
Hotel Amigo is set among the cobbled streets of Brussels, just around the corner from the picturesque Grand Place, one of the most beautiful squares in the world. A former prison, it became a hotel in 1957, just in time to host royals, celebrities and VIPs for the Brussels World's Fair. Although much has changed since then, we remain true to our name - our team is friendly, warm and waiting to greet you.
**The Position**
As Shift leader your duties will include assisting with training requirements in Reception and to liaise with all relevant departments to ensure guest service is maintained to the hotels unrivalled standards. You will assist in achieving the departmental objectives of maximising occupancy, maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished. You will be an excellent and natural communicator with exceptional people skills and ideally have experience within a similar role within a quality hotel environment. You will be the point of contact for our guests and colleagues while management is not present.
You will be fully conversant with standard PC packages and computerised property management systems. Passionate about your team and service delivery, you will be confident and lead by example, with the ability to prioritise effectively and enjoy taking the initiative to deliver exceptional service and practical solutions. We are looking for an applicant with exceptional guest service skills who thrives under pressure, can demonstrate outstanding leadership and interpersonal skills, show initiative and has the skills to deal with any situation that may arise with tact and diplomacy.
languages : French and/or Dutch and English
**Why join us at Rocco Forte Hotels?**
At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more to view the full list of benefits please visit the ‘Future with Forte’ page on our Careers site.
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