Customer Service Team Lead

il y a 2 semaines


Zaventem, Belgique Online Heroes NV Temps plein

At Online Heroes e-commerce technology meets luxury brands in a space that celebrates both creativity and digital advancement. We are a dynamic team striving to exceed our customer’s expectations in delivering results. We are currently recruiting a Customer Care Team Lead.

YOUR RESPONSIBILITIES:

- You monitor that all customer care activities are followed-up
- You bring relevant customer information into our team
- You manage the availability of our service with a structured approach
- You are constantly following, evaluating and improving our service
- You suggest proactive strategies to generate sales or to improve the shopping experience
- You work with the team to ensure customer expectations are met or exceeded
- You monitor and follow-up the handling of orders with our warehouse
- You follow-up on KPI report & Dashboards
- You are the main contact point for Facilities, HR requests & follow-up´s
- You give CEO support

YOUR QUALIFICATIONS:

- You have experience or a strong affinity with fashion, the internet and social media
- You have an excellent written and verbal knowledge of Dutch, French and English. Any other language is a plus.
- You have experience in customer service and leading a small team
- You have strong communication skills (speaking, listening & writing)
- You are service and sales oriented
- You are process driven

SCHEDULING REQUIREMENTS:

- Minimum availability of ⅘ or full-time

At Online Heroes our people are our success. We focus on growth through innovative solutions, service quality and highly qualified employees while working for and with strong brands. At Online Heroes you will get the opportunity to develop your skills to the max in an innovative team of e-commerce entrepreneurs.

Dienstverband: Voltijds, Vaste Jobs

Loon: Tot €3.000,00 per maand

Extralegale voordelen:

- Extra vakantiedagen
- GSM-vergoeding
- Thuiswerkopties

Flexible Language Requirement:

- Frans niet vereist
- Nederlands niet vereist

Rooster:

- ma-vr

Soorten aanvullende vergoedingen:

- 13e maand
- Vakantiegeld

Werklocatie: Hybride telewerken in 1930 Zaventem


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