Service Leader

il y a 2 jours


Mechelen, Belgique PerkinElmer Temps plein

**Purpose**

The Service Leader is in charge of delivering first class quality service, building and maintaining strong customer/channel relationships directed toward growth of PerkinElmer’s market share, revenue and profitability consistent with strategic business goals of the commercial organisation. This will be accomplished through leadership, change management, effective deployment of resources, acquisition of talent and execution of business strategy.

**Key Responsibilities**

**BUSINESS DEVELOPMENT**
- Manage and drive profitable business growth for designated service territory.
- Develop three-year territory business plan that links to overall business plan.
- Identify key market/customer opportunities for growth and develop key metrics and action plans to grow deeper customer relationships.
- Integrate service initiatives with resource deployment.
- Develop strategies, budgets, and accurate forecasts to execute business plans and deliver on commitments.
- Effectively manage headcount and other budgeted expense/revenue plans.
- Contribute to support the finance department for regular forecasting and cash collection processes.
- Coordinate with Sales counterpart to drive strategic business solutions for our customers.

**SALES AND SERVICE COORDINATION**
- Foster an atmosphere of sales and service teamwork and coordination.
- Work with Sales leadership to initiate timely solutions for customer issues and innovate product and service solutions for customers.
- Represent the Service Organisation and Voice of the Customer to the business units and the global service and sales support organisation.

**CUSTOMER RELATIONSHIP MANAGEMENT**
- Strive to set the example for importance of strengthening the relationships and partnerships with customers.
- Be responsible for customer satisfaction for all aftermarket interactions with customers.
- Invest significant time in direct meetings with customers, assessing the customer’s level of satisfaction and assessing customer value drivers which can then be translated to service and product offerings.

**SERVICE TEAM DEVELOPMENT**
- Continue to develop and leverage talent by identifying critical skills and competencies necessary to provide best-in-class customer support.
- Develop, cross train or redeploy resources as needed to meet business commitments and reinforce PerkinElmer value proposition in the marketplace.
- Oversee all staffing decisions to ensure that we are hiring and deploying talent consistent with total customer value strategies.
- Leverage the Performance Management process to develop and utilise operational performance measures to ensure most efficient deployment of team resources with a relentless focus on process improvement.
- Recognise, reward & champion individuals who demonstrate exceptional performance.
- Create a pipeline of talented and knowledgeable individuals, through leadership, that are “Ready Now” to step into leadership roles within the organisation. Utilise Succession Planning as a core process for driving performance through ongoing goal setting, results measurement, individual and team development and talent identification and deployment.

**OPERATIONAL EXCELLENCE**
- Directly responsible for providing high quality service support to customers within the region, taking a leading role on service quality issues and maintaining the field service requirements of ISO 9001 compliance.
- Actively monitors current and future workloads of FSE’s to ensure excellent customer service is delivered at all times. Working with the Field service personnel as appropriate along with customer care and schedulers.
- Ensures that Customer Service Engineers submit documentation correctly completed and within the agreed time scale.
- Ensures that tools and inventory deployed within the region are managed efficiently and according to company policies and/or ongoing initiatives

**Requested Competences**

**Education**
- Bachelor’s Degree or above, or equivalent combination of education and experience.
- Master/PhD degree is a plus.

**Leadership**
- Solid experience in Service Teams’ Management to successful results
- Professional and Ethical attitude, with high Integrity.
- Possess excellent leadership skills, proactive mindset with strong sense of responsibility and ownership. Execute managerial skills to enhance a determined focus on strong performance and teamwork to achieve organizational goals.
- Strong global, multi-cultural leadership. Foster collaboration and teamwork in a complex, fast-paced, changing environment to deliver value-added results to the organization. Collaborate well with all PKI organizations.
- Demonstrate exceptional communication / presentation skills in verbal and written communications, following generally accepted rules of style and form.
- Attract, develop and maintain top talent / performing teams. Execute management through coaching.

**Financial Acumen**
- Prepare and manage a realistic growth AOP / budget


  • Field Service Lead

    il y a 7 jours


    Mechelen, Belgique NonStop Consulting Temps plein

    Field service lead - medical devices wanted for our client, an innovative producer of medical devices based near Mechelen. There will be a mix of field work, office based work and home working. 4 years ago I placed the service manager in this company so I am sure you will have a manager with a friendly personality, I also heard very good things about him...

  • Category Lead

    Il y a 7 mois


    Mechelen, Belgique Telenet Temps plein

    **Telenet is looking for a Procurement Category Lead - Network** As a Category Lead you will drive the development and execution of the sourcing and purchase strategies for the products and services used to deliver both Mobile and Fixed networks to our Telenet customers. You will contribute to the design and implementation of the overall business strategies...

  • Automation Lead

    Il y a 4 mois


    Mechelen, Belgique Catalyx Temps plein

    Catalyx is seeking an Automation Lead to work onsite in our office in Mechelen, Belgium. **Who We Are**: Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services RD, production, packaging, and delivery processes—globally—with a sophisticated blend of...

  • Lead Consultant

    il y a 2 semaines


    Mechelen, Belgique Planon Temps plein

    Create direct added value for our customers: Your role_ As a lead consultant, you are the technical contact for our customers in the context of the implementation of our software for our new and existing customers. You know the current challenges in facility, real estate and maintenance management and have the necessary diplomatic skills to read “between...


  • Mechelen, Belgique Telenet Temps plein

    **About the job** We are looking for a passionate and result driven Team Coach to inspire, coach and steer a dynamic team of +/- 15 Technical Support Coordinators in the domain of Customer Interactions. This team supports almost all customer facing teams (e.g. retail, contact centers, technicians) and assists them in providing a solution to the customer in...

  • Medical Safety Leader

    Il y a 7 mois


    Mechelen, Belgique Oxford Global Resources Temps plein

    **Medical Safety Leader**: - Location: Mechelen - Contact: Amandine Planche - Job type: Permanent - Contact phone: +32 10 68 53 34 - Industry: Pharmaceutical, Life Sciences, Clinical Research, Transportation As a Medical Safety Leader, you are responsible for global pharmacovigilance activity of dedicated investigational products portfolio, including...


  • Mechelen, Belgique Retail Partners Colruyt Group Temps plein

    **Le centre de distribution de Retail Partners Colruyt Group approvisionne plus de 380 commerçants indépendants. En tant que team leader junior logistique, vous serez formé pour accompagner, coacher et motiver une équipe de 30 collaborateurs. Ensemble, vous veillez au bon déroulement de toutes les livraisons.** En tant que team leader junior...

  • Lead Developer .NET

    Il y a 7 mois


    Mechelen, Belgique HAYS Temps plein

    Lead developer |.Net | C# | Aantrekkelijk salarispakket **Over de organisatie** Je komt terecht bij een gekende nichespeler die vol inzet op digitalisatie en innovatie. **Jouw nieuwe functie** Wij zoeken een Lead Developer die verantwoordelijk is voor de ontwikkeling en het beheer van applicaties en/of platformen. Je werkt nauw samen met agile teams en zorgt...


  • Mechelen, Belgique Retail Partners Colruyt Group Temps plein

    Description de l'offre d'emploi Le centre de distribution de Retail Partners Colruyt Group approvisionne plus de 380 commerçants indépendants. En tant que team leader junior logistique, vous serez formé pour accompagner, coacher et motiver une équipe de 30 collaborateurs. Ensemble, vous veillez au bon déroulement de toutes les livraisons. En tant que...


  • Mechelen, Belgique Colruyt Group Temps plein

    **Description de l'offre d'emploi**: **Le centre de distribution de Retail Partners Colruyt Group approvisionne plus de 380 commerçants indépendants. En tant que team leader junior logistique, vous serez formé pour accompagner, coacher et motiver une équipe de 30 collaborateurs. Ensemble, vous veillez au bon déroulement de toutes les livraisons.** En...

  • Business Development Lead

    il y a 13 heures


    Mechelen, Belgique Datashift Temps plein

    **Introduction**: Datashift is a very fast growing consultancy team with a focus focus on delivering solutions that answer business questions with data and facts. To support this growth and scaleability of our way of working we are looking for a Business development lead. **Your Responsibilities**: Working at a scale-up means flexibility, excitement,...

  • Technical Lead

    Il y a 3 mois


    Mechelen, Belgique Biocartis Temps plein

    Publication date 10 October 2024 Location Mechelen Country - Belgium Workplace type Hybrid Travel percentage 0% Department Function type Full-time Contract type Employee Experience required - Minimum 5 years of experience in a CRM position in an international sales organization, preferably in the medical devices, Life Sciences or Pharma...

  • Sales Leader Nordics Benelux

    il y a 2 semaines


    Mechelen, Belgique PerkinElmer Temps plein

    **About the role**: As the Sales Leader you would be accountable for delivering the sales targets and providing **sales execution** management for the Analytical and Food business. The current role involves leading 12 account managers and 6 distributors within the Nordics BeNeLux region to develop towards ambitious revenue goals, driving **growth**,...


  • Mechelen, Belgique Tennant Packaging Temps plein

    The **Production team leader** is responsible for being a leadership resource to team members, providing knowledge, experience, motivation, support and advice. In this role you are responsible for knowing proper procedures for workers to follow and ensuring that they comply. The leader might be called upon to share special industry techniques on how to use...


  • Mechelen, Belgique Tennant Packaging Temps plein

    The **Production team leader** is responsible for being a leadership resource to team members, providing knowledge, experience, motivation, support and advice. In this role you are responsible for knowing proper procedures for workers to follow and ensuring that they comply. The leader might be called upon to share special industry techniques on how to use...

  • Service Administrator

    Il y a 5 mois


    Mechelen, Belgique Enersys Temps plein

    Learn More About Our Company **Job Purpose**: Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction **Essential Duties...

  • Manager Services Belgium

    il y a 1 semaine


    Mechelen, Belgique Planon Temps plein

    **Manager Services Belgium**: Are you ready to lead a fun and energetic team? As a Manager Services, you will be at the helm of our Services team based in Mechelen, driving client projects and expanding our business with the support of the Belgian project team. **You successfully fulfill your role by**: - overseeing all business activities in...

  • Study Design Lead

    Il y a 7 mois


    Mechelen, Belgique Labcorp Temps plein

    **Job Description**: Get ready to redefine what’s possible and discover your extraordinary potential. Here at Labcorp, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose,...

  • Study Design Lead

    Il y a 7 mois


    Mechelen, Belgique Labcorp Temps plein

    Get ready to redefine what’s possible and discover your extraordinary potential. Here at Labcorp, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you’ll be empowered...


  • Mechelen, Belgique PerkinElmer Temps plein

    **Why PerkinElmer?** Are you ready to be part of the team effort which helps improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups,...