Cots Applications Sme

**COTS Applications SME
- **Working Location**:Braine L'Alleud, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- 3+ years of relevant experience in the field of computer science or electronic engineering
- Experience with release and deployment procedures
- Experience in offering support for COTS Business Applications, including deployment, configuration, and troubleshooting, optimizing and incident resolution
- Experience in offering user support for Microsoft, Adobe, Atlassian end user products, including deployment, configuration, and troubleshooting, optimizing and incident resolution
- Experience and lifecycle support knowledge of the following COTS technology:
ü Desktop Alert Application

ü Atlassian Products (Jira Software, Jira Service Management, Confluence, Jira Align)

ü Adobe Creative Cloud Products (Lightroom, Photoshop, Illustrator, Acrobat, Dreamweaver)

ü Autodesk Products (AutoCAD)
- Knowledge of programming languages and platforms like.NET, C#, JAVA, JavaScript
- Experience with Microsoft SQL Server (optimization and querying)
- Experience with Linux and Windows environment
- Experience in various areas of Software Engineering including some of the following:
ü Requirements elicitation and management (including nonfunctional requirements for Operations & Maintenance)

ü Software change management and testing

ü Application release and deployment management

ü Configuration management practices and tools

ü Application Lifecycle Management concept and tools

ü Experience in planning and performing FAT, UAT and SAT
- Knowledge and experience in state-of-the-art technologies, relevant to software engineering:
ü Technologies and standards (at least 4 of them): HTML, REST Services, Web Services, HTTP, Python, XML, SQL

ü Application server technologies and Relational data base management systems

ü Experience in working with Monitoring Tools like Splunk, Prometheus (setting up, configure and maintain various alerts, rules and data interpretations)
- Ability to work in cross functional teams like Application management/development team

**Desirable Qualifications/Experience**:

- Experience in NCIA processes and procedures
- Cloud computing, SaaS, knowledge of Microsoft Azure
- Experience with data modelling of complex systems
- Prior experience of working in an international environment comprising both military and civilian elements

**DUTIES/ROLE**:

- Supporting in-service operations of the systems, including:
ü Support and operation of the assigned system(s) including

ü Systems operationally used by NATO Enterprise community

ü Local systems currently used by Local Commands

ü Atlassian Products management and configuration

ü Maintenance of the operational & support environments

ü Support CIS Support Units (CSU) and other support staff for daily operations of the systems

ü Support technical reviews, walkthroughs and audits
- Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain
- Support to change management, configuration management, release/deployment and testing
- Maintaining relationships with 3rd party suppliers
- Performing other duties as may be required