Technical Support Analyst
il y a 2 semaines
Hello Are you the problem solver with a thirst for innovation and technology that we are looking for?_
Do you want to make a real impact as a Pioneer in a growing sector? If so, why not come join our bright, energetic and vibrant team Seafar prides itself on its core values: INNOVATION, CUSTOMER, QUALITY, PERSEVERANCE and GROWTH. If you breathe these values, then we could be the right fit for each other.
As a Technical Support Analyst, your responsibilities include fielding/assigning Level 1 & 2 technical support cases and also solving these cases yourself by way of advanced root cause analysis and problem-solving. The Analyst will also conduct advanced hardware and software configurations and remotely support colleagues in the field.
There is also the opportunity to travel to customer sites/vessels to further support issues unable to be solved remotely (travel up to max 20%). This job revolves around having an in-depth understanding of IT principles and support is currently provided for the BeNeLux region and Germany.
Main responsibilities
- ** Documents all support tickets** in Odoo, including **root cause analysis**, corrective action, closure comments. Responsible for adding information to the online **Knowledge Base**.
- ** Works with and coordinates the R&D & Projects team - testing** the Seafar software, understanding and reporting enhancements and bugs. Raises bugs (in Azure DevOps) to enable developers to work on bug fixes. Provides feedback on hardware/integrations issues to R&D team.
- ** Connects remotely to systems **to **troubleshoot**, diagnose problems and **and assist customers.
- Occasionally provide **out of hours (on-call) support** to customers and document issues in the ticketing system and knowledge base (on rotation every 5 weeks).
- Provide **hardware and software training** on our solutions to customers by way of classroom training, remote training and user manual maintenance.
Does this sounds like you?
2. **Service/Customer/Technical Support **experience** of 3+ years in a technical environment working with software and hardware. **Customer-first** mindset.
3. Fluent **in Dutch, French **and **English**. Other European languages are a plus.
4. **Good communication**, presentation, **time management** and listening skills. Is **highly professional** outwardly to external **customers.**
5.** Excellent problem-solving skills**. Is meticulous with **high attention to detail** and always aims to find the **root cause** via 5-why analysis.
6. Ability to think in a **structured and logical** manner.
7. **Technical and mechanical aptitude/affinity** - particularly to IT (**IIS, SQL, HTML, Windows, Servers, Networking, Programming Languages**) and mechanical hardware.
8. Knowledge of the **ITIL** service management framework
What’s our offer?
Seafar is the only technology and service company within the autonomous shipping sector that is commercially operating at scale. By joining Seafar you would:
- Be accelerating your career at an **innovative** and unique maritime **tech company** in full growth mode, with lots of exciting challenges to crack
- Work on building from the ground up the technology and service company **transforming the shipping industry**:
- Get offered **a salary tailored to your needs**:
- Making an impact in collaboration with a team of enthusiastic and determined colleagues just like you
- Be celebrating many industry firsts - **ever landed on the moon? That’s how it feels like when working at Seafar**
Excited?
Don't hesitate to apply Get on board because we need you over here
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