Dispatch Associate I
il y a 7 jours
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Summary**
This position is responsible for retaining and growing customer business. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS Access Points. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions.
**Responsibilities**:
- Researches customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers.
- Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and overall needs.
- Uses knowledge of customers’ businesses to demonstrate how becoming a UPS Access Point can support and help customers achieve their business objectives.
- Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.) to ensure retention of customers.
- Educates customers to use existing service channels or redirects service issues to expedite problem resolution.
- Researches competitor strategies and capabilities to identify ways to position UPS Access Points advantageously.
- Records and updates account activity (e.g., call notes, vacation status, etc.) to ensure account status is maintained.
**Qualifications**:
- Bachelor's Degree or International equivalent - Preferred
**Employee Type**:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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