IT Helpdesk Agents

In this position, you’ll be responsible for:

- correctly **capturing the technical issues** of our IT end-users, and for a fast and accurate **analysis of the incident**.
- You register the incidents (ticket), quickly and solve them yourself, or forward them to a 2nd line agent who specializes in the related domain.
- You take ownership of the tickets that were created by yourself, ensure proper follow-up, until closure once the incident has been resolved.
- Swift communication is key for this role, since you represent our internal IT department 1 on 1 for our IT end-users, your internal clients.
- Being able to translate technical matters into understandable language is key for this position.
- Close collaboration with other colleagues and external partners / service providers is also a part of this job.

**Your Profile**
- Experience in a similar role will be considered as a big advantage.
- Minimum highschool degree (secondary school, 6th year completed), preferably with additional training / courses in the field of computer science.
- Analytical mindset and solution oriented.
- Affinity with and experience in IT (support).
- Strong communication skills, spoken and written.
- Stress resistant.
- Language Skills: Fluency in Dutch AND French + conversational level of English.

**Our Offer**
- A permanent (and key) position in our young and dynamic team.
- An attractive salary.
- Flexible time schedule with shift advantages.
- A pension plan, meal vouchers, bonus plan and net remuneration, laptop, smartphone.
- Permanent training, the possibility to grow, internal career opportunities.
- An accessible head office without parking problems.
- Flexible working hours and the possibility to work from home, for a better work / life balance

**Benefits**:

- Bicycle plan
- Cell phone reimbursement
- Company car
- Company computer
- Company phone
- Fuel card
- Retirement plan
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Bonus pay
- Vacation money
- Yearly bonus

Work Location: Hybrid remote in 2830 Willebroek