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Customer Operations Specialist New

il y a 2 semaines

Brussels, Belgique Kelly Services Temps plein

**Job description**:
For one of our clients active in the fast-moving consumer goods, we are looking for a **Customer Operations Specialist (M/F/x).**

This is a temporary position where you will be the first point of contact for the customer regarding communication of several (operational) sales, customer service and logistics related topics.

**Main Responsibilities**:

- External Focus: contact person for your customers with regards to sales, customer service and logistics related topics such as: product portfolio management including listing and delisting process. Follow-up of order & delivery issues, including logistic complaints. Operational promo management including communicating customer specific promo documents, product information sheets & visuals,
- Internal focus: alignment about customer specific topics with internal colleagues/departments such as: Short-Term Allocation Specialists, logistics, master data or customer development.
- Daily monitoring of problems in customer orders in collaboration with the order-to-cash HUB.
- Signalling, monitoring and communication to the customer of order-related problems such as critical out-of-stocks, non-compliance to agreed ordering conditions etc. This requires perception management skills and commercial sensitivity when commercial counterparts at the customer side need to be informed.
- Pro-active information exchange with the customer about changes in products or assortments (for example: Master data, pack shots,)
- Spotting potential improvements in the operational collaboration, both commercially and in Supply Chain, between the company, the customer, logistic service providers and other suppliers as well as implementing these improvements together with the Customer Facing Agent.
Responsible for acting on issues that customers flag within the agreements between the company and the customer.
- Keeping customers informed about any master data changes and planning of product introductions and switches with the buying and ordering departments at the customer side.
- Analysing requests for returns and informing the Operations Excellence hub for processing the request if approved.
- Analysing claims from customers regarding volume and quality.
**Skills and Experiences**:

- A minimum of 2 years of relevant working experience
- Experience in sales, logistics, planning or customer service
- Experience within FMCG
- Good knowledge of **Dutch & French**. English is a plus.
- Knowledge of ERP systems/SAP is a plus
- Customer facing experience is a plus
- MS office

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