Sales Support Biotech
il y a 3 jours
**Wat ga je doen?**:
Our client, a biotech company in Gent, is looking for a colleague sales support.
**Tasks**:
- Give demonstrations to customers on the use of reagents, instruments and software
- Give in depth technical product training to customers/commercial team
- Provide scientific and practical trouble shooting and support to the sales teams and/or customers
- Organize and perform external quality control testing to increase the competitive intelligence
- Gain technical and scientific knowledge of all product lines by interacting with Product Development, attending congresses and symposia, reading articles,
- Handle customers complaints by investigating and analyzing problems, making appropriate recommendations and implementing solutions by phone or site visit
- Log complaints and support in a database and inform/discuss with the concerned sales colleagues
- Assist the Marketing Managers in product launches and market actions, setting up competition files, updating product files,
- Contact customers to collect feedback on product performance and prepare reports for post marketing surveillance
- Participate in an on-call-system to serve customers with urgent issues.
**Wie zoeken wij voor Sales support biotech?**:
- Bachelor or master degree in life sciences
- First experience in IVD lab environment, the specific scientific field or other experience relevant to IVD products
- Your level of communication skills allows you to build up a relationship with customers and provide trainings
- You are customer-oriented and show commercial flair
- Good laboratory practice, good documentation practice
- Strong organizational skills
- Work in team but also independently
- Language skills: fluent in Dutch, English and French
- Willingness to travel up to 25-35%, mostly Benelux and France but not limited to these countries
**Wat kun je verwachten van het bedrijf?**:
- Permanent contract
- Challenging job in a dynamic and enthusiastic team
- Competive salary package (lunch vouchers, insurances, bonus, mobile phone, laptop,..)
- homeworking (2days/week)
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