Process & Tools Lead

il y a 8 heures


Antwerpen, Belgique Dematic NV Temps plein

Within our Customer Service organization, we have an opportunity for a Process & tools lead

**What we offer**:

- Career Development
- Competitive Compensation and Benefits
- Global Opportunities

**Tasks and Qualifications**:
The EMEA Process and Tools Lead has to put in place and run all tools and apropriate process in the Customer Service Organization.

S/He has to get a long term vision to drive needed process and tools in order to answer of expectations.

S/He contrinutes to follow up actions as well as develop with the rest of the team the new service offering.

S/He needs to be an active player to propose standardisation and implementation of across the Customer Service EMEA team.
- Manage the performance in the EMEA Customer Service organization with identified needs:

- Define, select, create and implement processes from start to finish
- Define, select and run all tools
- Collaborate with Quality and continuous improvement on the long term infrastructure of EMEA CS
- Be a force of proposal to the Control Tower team with concrete and quantified elements


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