M365 Business Analyst
il y a 5 heures
Shape the future of digital workplace solutions as a Senior Business Analyst in a dynamic and innovative environment
We are looking for a Senior Business Analyst to join our Digital Workplace & Services Desk (DWP&SD) team. This role will involve supporting stakeholders and ensuring alignment between business needs and technical solutions during the Think, Build, and Run phases.
**Role**:
**Think**:
- Translate executive-level needs into actionable initiatives aligned with enterprise architecture.
- Convert strategic changes into projects and analyze their impacts.
- Define high-level IT requirements for further detailing by functional analysts.
**Build**:
- Manage projects and ensure requirements translate into technical solutions.
- Support testing, change management, and SLA/OLA drafting.
- Train trainers and provide input for user manuals.
**Run**:
- Contribute to the evolution of enterprise architecture and promote best practices.
- Deliver post-go-live support and identify improvements.
- Mentor analysts and stay updated on ICT trends and advancements.
**Profile**:
- Master’s degree or equivalent experience.
- At least 5 years of relevant experience as a Business Analyst in complex environments.
- Expertise in ICT analysis methods and business-critical processes.
- Experience in Service Desk ICT, request management, M365/O365 solutions, and workplace solutions.
- Knowledge of workflow management (ServiceNow) and identity and access management (SailPoint IdentityNow).
- Strategic and conceptual thinking with a keen eye for opportunities.
- Strong analytical skills and problem-solving capabilities
- Pragmatic, proactive, customer-oriented, and results-driven.
- Motivating leadership skills.
- Proficient in Dutch or French, with a good passive understanding of the other national language and a strong command of English.
**Offer**:
You will be working in a unique and inspiring environment, full of new opportunities and exciting challenges. You’ll have the chance to develop your skills and grow professionally, contributing to shaping the future of transport.
**Benefits**:
- 3 days remote
-
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