M365 Business Analyst

il y a 5 heures


Brussels, Belgique SANDER. Temps plein

Shape the future of digital workplace solutions as a Senior Business Analyst in a dynamic and innovative environment
We are looking for a Senior Business Analyst to join our Digital Workplace & Services Desk (DWP&SD) team. This role will involve supporting stakeholders and ensuring alignment between business needs and technical solutions during the Think, Build, and Run phases.
Role
**Think**:
Translate executive-level needs into actionable initiatives aligned with enterprise architecture.
Convert strategic changes into projects and analyze their impacts.
Define high-level IT requirements for further detailing by functional analysts.
**Build**:
Manage projects and ensure requirements translate into technical solutions.
Support testing, change management, and SLA/OLA drafting.
Train trainers and provide input for user manuals.
**Run**:
Contribute to the evolution of enterprise architecture and promote best practices.
Deliver post-go-live support and identify improvements.
Mentor analysts and stay updated on ICT trends and advancements.
Profile
Master's degree or equivalent experience.
At least 5 years of relevant experience as a Business Analyst in complex environments.
Expertise in ICT analysis methods and business-critical processes.
Experience in Service Desk ICT, request management, M365/O365 solutions, and workplace solutions.
Knowledge of workflow management (ServiceNow) and identity and access management (SailPoint IdentityNow).
Strategic and conceptual thinking with a keen eye for opportunities.
Strong analytical skills and problem-solving capabilities
Pragmatic, proactive, customer-oriented, and results-driven.
Motivating leadership skills.
Proficient in Dutch or French, with a good passive understanding of the other national language and a strong command of English.



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