SANDER. - M365 Business Analyst

il y a 24 heures

Brussels, Belgique SANDER. Temps plein

M365 Business Analyst





Shape the future of digital workplace solutions as a Senior Business Analyst in a dynamic and innovative environment


We are looking for a Senior Business Analyst to join our Digital Workplace & Services Desk (Dwp&SD) team. This role will involve supporting stakeholders and ensuring alignment between business needs and technical solutions during the Think, Build, and Run phases.





Role





Think



Translate executive-level needs into actionable initiatives aligned with enterprise architecture

Convert strategic changes into projects and analyze their impacts

Define high-level IT requirements for further detailing by functional analysts






Build



Manage projects and ensure requirements translate into technical solutions

Support testing, change management, and SLA/OLA drafting

Train trainers and provide input for user manuals






Run



Acquire technical knowledge of applications in your domain

Contribute to the evolution of enterprise architecture and promote best practices

Deliver post-go-live support and identify improvements

Mentor analysts and stay updated on ICT trends and advancements






Profile



Master's degree or equivalent experience

At least 5 years of relevant experience as a Business Analyst in complex environments

Expertise in ICT analysis methods and business-critical processes

Experience in Service Desk ICT, request management, M365/O365 solutions, and workplace solutions

Knowledge of workflow management (ServiceNow) and identity and access management (SailPoint Identitynow)

Strategic and conceptual thinking with a keen eye for opportunities

Strong analytical skills and problem-solving capabilities

Pragmatic, proactive, customer-oriented, and results-driven

Motivating leadership skills

Proficient in Dutch or French, with a good passive understanding of the other national language and a strong command of English

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