Demand & Supply Manager

Il y a 2 mois

Wavre, Belgique ABBVIE Temps plein

Job purpose & objectives:
Manage demand/supply chain and logistics to ensure customers are supplied with AbbVie products on a

timely and continuous basis.

Ensure inventory availability and anticipate potential supply issues based on sales forecasts and

future inventory replenishments.

Respond to customer needs and achieve affiliate's financial objectives through effective

management and continuous review of OTC / Customer Services matters with customer service

and accounting.

Key interfaces

Internal
- Controller / Assistant Controller / OTC Analyst
- Finance Director
- Quality and Regulatory Managers
- Customer Service
- Distribution Center
- FP&A Managers
- Business Units Managers & Brand Managers
- Finance Shared Services Center (accounting)

External
- External authorities for waste management activities (Fost-Plus, Val-I-Pac, Bebat)
- AbbVie customers (exceptional)

Tasks and responsibilities

Act as main link between Demand/Supply (Planning and Distribution Center abroad), Belgium

affiliate and Customer Services (externalised). Provide guidance and retro-planning.

Act as Distribution Champion by providing innovative suggestions in regard to distribution matters

(from ordering to invoice process)

Build close partnership with FP&A team to review & anticipate potential supply issues (Stock

Management program, out of stock, obsolescence,)

Be a strong business partner for Brand Team meetings:

- Keep an accurate overview and monitor all relevant supply parameters.
- Timely inform all concerned people from various departments of potential supply

changes or issues to anticipate proper decision making.

ABV-00
- Provide guidance and support, awareness of processes for launches preparation and

product discontinuation to enable a smooth path for the commercial teams.

Review and analyse on a quarterly basis the obsolescence financial reserve and inform on potential

issues or exposures.

Monitor and publish KPI's for regular follow up of supply parameters (safety stocks, MOQ,....) and make

proposals to Management for improvement.

Administer stock management program (calculation, communication, reporting,...)

Manage customer master data process (new customer set up, changes)

Ordering process
- Manage FOC orders (MNP, samples, Duodopa...)
- Release of blocked orders
- Support serialized device purchasing process

Pricing:

- Manage timely price updates and changes in SAP including appropriate communication

to our customers and to customer service.
- Manage and control rebates and discounts

Other OTC related matters, not limited:

- Follow up and help to resolve customer disputes together with Customer serivce and

accounting departments (distribution, credit collection...) / Follow up on product recall
- Ensure timely sending of invoices, customer statements and reminders with external

supplier
- External reporting requirements (Fost-Plus, Val-I-Pac, Bebat);

Required skills and competencies
Customer oriented
Good business partner: enhanced verbal and interpersonal communications skills
Dynamic, motivated team player with a hands-on and result oriented attitude
Adaptability: switches quickly from one task to another without losing efficiency
Initiative, self-starter: sees easily opportunities and takes ownership of implementing adequate
actions
Innovation: explores alternative successful ways of working, processes and tools
Integrity: emphasizes the corporate values of integrity and trust, internally as well as externally
Project, organization and planning skills: able to work well under pressure and tight deadlines
Strong commitment, willing to take ownership of problems and solve problems
Detail oriented
Proactivity
Profile
BSc., preferably coming from a Business School with Finance / Logistics, or eventually
Sales/Marketing orientation, or equal through experience
Minimum 5 years professional experience in Finance / Logistics or Sales / Marketing related
functions, with interest in Supply Chain Issues, or actual experience in Demand Management
Familiar with Logistics & Inventory Management principles
Strong MS Office skills, knowledge of SAP is a plus
Ability to favourably represent the Affiliate image to customers
Fluent in English and French. Fluent in Dutch is a plus but at least understand written Dutch

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