Process Analyst Expert

il y a 21 heures

Brussels, Belgique AMA Associates Temps plein

**Context**:
Excellent service is an asset that our client wants to play in a highly competitive market environment.

He is looking for an experienced process expert to define a deflation action plan. This plan will support the mission of Customer Operations to further boost its operational efficiency and to improve overall customer experience.

**Job content**:
As a process expert you are responsible for identifying and implementing opportunities to deflate low-value interactions towards the Mass Market Customer Service After-Sales teams and to improve its internal efficiency.
- Starting from specific pain points you identify improvement opportunities for our operational services while making sure this has also positive impact on customer experience.
- You organise workshops to gain a better understanding of the problem, analyse potential
solutions and formulate a plan of approach for which you obtain the necessary buy-in internally.
- For each initiative you make a business case and you defend your idea towards management.
- You discuss your idea with operational teams and you involve them during the
implementation phase.
- On a regular basis you give a status update to management and the concerned stakeholders
- You are looking for synergies and best practices with other teams within our organisation, e.g. Lead-to-Activation Process Chapter instance, Administrative Servicing & Complaints

**Profile**:

- You speak 1 of the following languages fluently**:Dutch, French or English**:

- You are fascinated by digital solutions and are always looking to improve customer satisfaction
and internal efficiency.
- You're diplomatic, communicative and you can build bridges where needed.
- You can prioritize, structure and distinguish the core from side issues
- You can think both conceptually and very concretely
- You are result-oriented, analytical, structured and proactive
- You spontaneously propose new initiatives and substantiate them with detailed arguments
- You are a team player, both transversely and within your own department
- Experience in the After-Sales domain is an absolute advantage
- Good knowledge of Microsoft Office tools and ability to work with reporting tools

Type d'emploi : Temps plein, CDI, Freelance/Indépendant

Avantages:

- Eco-chèques
Horaires:

- Lun-Ven
- Travail de jour
Langue:

- Anglais (Optionnel)

  • Business Analyst Process Analyst Ecm Aris Content

    il y a 1 semaine

    Brussels, Belgique Sure IT Recruitment Temps plein

    **Business Analyst Process Analyst Content Management ECM Document Management ARIS Brussels Belgium Languages: English and French 500 Euros Per Day - 6 months+ rolling contract** - Provide high-level and strategic consultancy, expertise and possibly development in the field knowledge management - Analyze, define, develop and implement...

  • Business Process Analyst

    il y a 3 jours

    Brussels, Belgique Amoria Bond Temps plein

    Business Process Analyst - Brussels Region Belgium - 6 months + We are currently looking for a Business Process Analyst for our client’s ICT team, with a focus on defining functional and non-functional business requirements. Do you love testing environments? Have a passion for designing and implementing IT solutions? An excellent communicator with all...

  • Process Analyst

    Il y a 7 mois

    Brussels, Belgique AMA European Consulting Temps plein

    Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...

  • Business Process Analyst

    il y a 5 jours

    Brussels, Belgique E-Resourcing Temps plein

    **Business Process analyst Atrias**: - Department Retail_ MISSION IN GENERAL ANALYST TASKS INCLUDE - Analysis, improvement & optimization the Process - Participate in a scrum team to the development end to end of the solution : analysis, design (as business contact), testing - Your main deliverables are: - User Stories : mainly requirements and...

  • Process Analyst

    Il y a 7 mois

    Brussels, Belgique AMA European Consulting Temps plein

    **Role**: Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medioror senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely...

  • Process Analyst

    il y a 7 jours

    Brussels, Belgique AMA European Consulting Temps plein

    Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...

  • Process Analyst

    Il y a 7 mois

    Brussels, Belgique AMA European Consulting Temps plein

    Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...

  • Business Process Analyst

    il y a 21 heures

    Brussels, Brussels, Belgique 3D-ICT Temps plein

    Performing functional analyses In order to enable the digitalisation of the 40 identified processes, we are looking for one or more BPAs capable of carrying out functional analyses. These will have to be carried out by 31 December 2022. In fine, the functional analyses will have to allow, after the knowledge of the business process to be, to : Check the...

  • Process Analyst

    Il y a 7 mois

    Brussels, Belgique TRIODOS Belgium Temps plein

    **Company**: **Follow your heart. Use your head.** Money always sets things into motion. At Triodos Bank, with our 1,700 co-workers, we are making money work for positive societal change. Inspired by this mission, for 40 years we have been financing businesses, organizations and projects that seek to achieve positive change in societal, environmental and...

  • hr analyst, process analyst

    il y a 3 semaines

    Brussels, Brussels, Belgique NMBS-SNCB Temps plein

    We willen als publieke dienstverlener een sleutelrol spelen op het vlak van mobiliteit en zo een essentiële schakel vormen op sociaaleconomisch gebied. Iedereen heeft elke dag recht op en nood aan mobiliteit: om naar het werk of naar school te gaan of in de vrije tijd. We willen alle klanten een veilige, betrouwbare en duurzame mobiliteit aanreiken, van...

  • Process Analyst Expert

    il y a 7 jours

    Brussels, Belgique AMA Associates Temps plein

    **Context**: We're looking for an experienced process expert for a 6 months’ assignment to define a deflation action plan with short to mid-term structural improvements in the area of Customer Service After-Sales for Mass Market customers. This plan will support the mission of Customer Operations to further boost its operational efficiency and to improve...

  • Process Analyst Expert

    il y a 2 semaines

    Brussels, Belgique AMA European Consulting Temps plein

    **Context**: We're looking for an experienced process expert for a 6 months’ assignment to define a deflation action plan with short to mid-term structural improvements in the area of Customer Service After-Sales for Mass Market customers. This plan will support the mission of Customer Operations to further boost its operational efficiency and to improve...

  • HR Process Analyst

    Il y a 4 mois

    Brussels, Belgique SNCB Temps plein

    Comment pouvez-vous faire la différence ?- En tant que HR Process Analyst, vous analysez, élaborez et surveillez les processus HR. Vous participez à l’élaboration de nouveaux processus (numériques).- Quel est votre rôle à la SNCB ?- Cliquez ici pour rencontrer Carmo et Tom, vos futurs collègues.- En tant que HR Process Analyst, vos principales...

  • HR Process Analyst

    Il y a 2 mois

    Brussels, Belgique SNCB Temps plein

    Comment pouvez-vous faire la différence ?- En tant que HR Process Analyst, vous analysez, élaborez et surveillez les processus HR. Vous participez à l’élaboration de nouveaux processus (numériques).- Quel est votre rôle à la SNCB ?- Cliquez ici pour rencontrer Carmo et Tom, vos futurs collègues.- En tant que HR Process Analyst, vos principales...

  • HR Process Analyst

    il y a 3 semaines

    Brussels, Brussels, Belgique NMBS-SNCB Temps plein

    We willen als publieke dienstverlener een sleutelrol spelen op het vlak van mobiliteit en zo een essentiële schakel vormen op sociaaleconomisch gebied. Iedereen heeft elke dag recht op en nood aan mobiliteit: om naar het werk of naar school te gaan of in de vrije tijd. We willen alle klanten een veilige, betrouwbare en duurzame mobiliteit aanreiken, van...

  • Business Analyst Process Designer

    Il y a 7 mois

    Brussels, Belgique NRB Temps plein

    Looking for a change? New challenges? Want to boost your career in a Business analyst Process Designer / Modeller role? Join our Local Managed Staffing team at NRB! The NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed...

  • Business Process Analyst

    Il y a 2 mois

    Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven?Stop met dromen en kom ons team...

  • business process analyst

    il y a 3 semaines

    Brussels, Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Business Process Analyst

    il y a 3 semaines

    Brussels, Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Business Analyst Expert

    Il y a 7 mois

    Brussels, Belgique AbAKUS IT Solutions Temps plein

    We're seeking a skilled Business Analyst Expert to join our innovative team! **Role Overview**: As a Business Analyst Expert, you will be instrumental in bridging the gap between business needs and technological solutions. Your primary focus will involve analyzing business processes, providing strategic insights, and guiding clients towards effective...