Business Process Analyst

il y a 2 jours


Brussels, Belgique E-Resourcing Temps plein

**Business Process analyst Atrias**:

- Department Retail_

MISSION

IN GENERAL ANALYST TASKS INCLUDE
- Analysis, improvement & optimization the Process
- Participate in a scrum team to the development end to end of the solution : analysis, design (as business contact), testing
- Your main deliverables are:

- User Stories : mainly requirements and acceptance criteria o Comprehensive process documentation (based on internal guidelines) o Test Scenarios and Impact Analysis

COMPETENCES
- Expertise of the Belgian Energy sector process is a must
- Expertise in Retail (Customer) processes is a big plus
- Knowledge of Salesforce is a big plus
- Result driven
- Good communicator and capacity to mobilize users for improvements
- Proven experience in process improvement with or without IT implementation
- Capacity to analyze indicators, process, user behavior, customer feedback and identify improvement and optimization

KNOWLEDGE & EXPERIENCE
- Belgian Utility process
- Experience with SAP-ISU (metering, structuring)
- Experience with Customer Relation Management (Salesforce, )
- MIG 6.0 or MIG 4.0
- Process improvement methology

SKILLS
- Good analysis skills
- Team player
- Experience in project modus
- Responsibility
- Involvement
- Proactive
- Language (DU/FR/ENG)



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