Customer Operations Coordinator

il y a 3 jours


Mechelen, Belgique Bright Plus Temps plein

**Location**
- MECHELEN

**Office**
- Bright Plus Mechelen

**Phone number**

+32 (0)15 45 09 70

**E-mail**

**Description**

Als **Customer Operations Coordinator** in **Mechelen-Noord** kom je terecht in een breede functie met een uitdagend takenpakket. Je combineert hierbij klantencontact met algemeen administratieve opvolging. Wil je graag terecht komen in een hecht team en groeien in jouw verantwoordelijkheden? Dan is dit de geknipte functie voor jou.

Een greep uit jouw verantwoordelijkheden:

- Je staat in voor het beheer van de inkomende verkooporders en contracten
- Je voert orders in SAP in
- Je communiceert met de klant over hun orderstatus
- Je organiseert het transport in verband met de bestellingen
- Je staat in contact met het Service team om de leveringen te organiseren
- Je volgt de algemene facturatie op
- Je staat in voor het beheer van de onderhoudscontracten en garantie én stelt kennisgevingen op aan de belanghebbenden
- Je beheert de retouraanvragen van de reserveonderdelen
- Je volgt annuleringen en wijzigingen van apparatuur in contracten, of volledige contractannuleringen op
- Je staat in voor het voorraadbeheer
- Je update regelmatig de klantenaccounts
- Je bent een eerste aanspreekpunt voor vragen/klachten van klanten
- Je werkt nauw samen met interne stakeholders ivm informatie verstrekken over orderstatus, leveringsstatus, facturatie...
- Algemene administratieve ondersteuning voor de Office Manager

**Company**

Onze klant is gelegen in **Mechelen-Noord** en is actief op internationaal niveau. Je komt terecht in een hecht team en groeit in jouw verantwoordelijkheden.

**Profile**
- Je spreekt vloeiend Nederlands, en hebt een vlotte kennis van het Frans en het Engels
- Je hebt mínimaal een eerste relevante ervaring achter de rug
- Ervaring met SAP is een plus
- Je kan in drukkere periodes prioriteiten stellen; de belangrijkste taken geef je voorrang
- Je bent een team-player, maar ook zelfstandig sta je prima jouw mannetje
- Je bent klantgericht en denkt in oplossingen
- Je bent assertief en hands-on ingesteld

**Offer**

De klant biedt jou een **vast contract **binnen een groeiende, internationale omgeving.

Het is een **voltijdse of 4/5e** functie aangevuld met een tal van extralegale voordelen:

- Maaltijdcheques €7
- Hospitalisatieverzekering
- Netto onkostenvergoeding
- Woon-werkvergoeding
- Thuiswerkvergoeding €30
- Jaarlijkse geschenken
- 20 vakantiedagen + 12 ADV dagen

Onze klant werkt met glijdende uren, en **thuiswerk **is **2 tot 3 dagen/week** mogelijk.



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