Sales Support Specialist
il y a 5 jours
**Sales Support Specialist - Work-From-Home, Belgium**
Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Sales Support Specialist.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.
**Better requires process discipline and simplification**
You’ll be responsible for providing support to the Sales team in the Benelux region. We’ll look to you to proactively provide the necessary sales reporting and client support to allow the sales team to prioritize their time on selling and customer contact. For this role, you’ll utilise Microsoft Excel and Salesforce extensively. In addition, you will process client refunds, repurchases and collaborate with the investigation team to ensure quick and timely payment resolutions. Using your keen eye for detail and accuracy, you’ll ensure all relevant information is accurate and completed correctly and provide direct client support when needed. You’ll be providing customer support through merchandising and promoting Western Union services, to ensure maximum usage and revenue development.
We’ll need you to have some experience working with customers preferably in a sales or customer service environment. You are a team player and can establish effective relationships and partnerships with ease. You have a good knowledge of Microsoft Excel, PowerPoint and Word (Salesforce is a plus). This role requires a fluent level in English, as well as a good level in French and/ or Dutch. This is a Work-From-Home position.
**Join us, and let’s connect the world**
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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