Aftermarket Manager

Full time - PermanentAntwerp

CMB.TECH is a diversified and future-proof maritime group committed to decarbonising the shipping industry. At CMB.TECH, we believe in hydrogen for small ships and ammonia for large ships, ensuring we stay at the forefront of green innovation. Here, you’ll get more than just a job title—you’ll be part of a team dedicated to creating a better and more sustainable maritime industry.

**What are we looking for?**
- Planning - Implement a comprehensive aftermarket strategy to drive product quality and customer satisfaction. Set-up collaboration with third party aftermarket Service Partners, fostering a culture of excellence, collaboration, and customer focus.
- Training - Ensure that necessary training and documentation is available to the selected Service Partners.
- Quality Assurance - Analyse customer feedback, hydrogen system performance and competitor activities to identify opportunities for product
- and service
- improvement. Implement continuous improvement initiatives to enhance product reliability and performance.
- Customer Relationship Management - Establish and maintain strong relationships with key customers, understanding their needs and ensuring high levels of customer satisfaction.
- Inventory Management - Oversee aftermarket inventory, ensuring optimal levels to meet customer demand while minimising excess and obsolete stock.
- Data Analysis and Reporting - Utilise data analytics to track key performance indicators (KPIs) and generate actionable insights for continuous improvement. Prepare regular reports for management, highlighting performance metrics and areas for improvement.

**What do you bring?**
- Bachelor's or Master’s degree in engineering, or a related field.
- Min 6 years proven experience in aftermarket management.
- Languages: proficient in both written and spoken English with knowledge of aftermarket specific terminology. Dutch and other languages are considered a plus.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to make data-driven decisions.
- In-depth knowledge of aftermarket service.
- Customer-focused mindset with a commitment to delivering exceptional service.

**Would you like to contribute to this innovative story?**

Reference**:Aftermarket Manager**

Advertised: 4 June 2024
- Sophie M.- HR Officer