Chief Technician

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

Web Hosting Administration
- Manages the setup, administration, management, and support of infrastructure required for the web hosting platform;
- Performs routine configuration, installation, and reconfiguration of web hosting platforms and related products.
- Investigates and enables the resolution of operational issues with ensuring the KPIs in respective SLAs are meet
- Identify and investigates complex problems and issues and recommends corrective actions.
- Follows the procedures to achieve the approvals for implementing necessary changes and maintenance routines.
- Uses platform management tools to determine load and performance statistics and creates reports.
- Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed web hosting platforms.
- Maintains operational procedures and instructions, and ensures that they are executed following agreed standards.
- Provides reports and proposals for improvement, to specialists, users and managers.

Systems installation and removal
- Undertakes or supervises complex installations and deinstallations of systems or components, including handover to the client.
- Develops procedures and standards for installation and handover to maintain and improve the installation service.
- Schedules installation work around client priorities and resource availability.
- Ensures adherence to established safety and quality procedures.

Server Operating Systems and Platforms
- Compares and contrasts all major server systems and platforms.
- Describes multiple server operating systems and interoperability issues and considerations.
- Analyzes potential impact of new releases on existing and planned software products.
- Provides insights into advanced systems components, functions and facilities.
- SharePoint Servers
- Instructs on the use of best practices of SharePoint technologies.
- Contributes to the design and architecture workshops for high availability, disaster recovery solutions.
- Participates in planning, implementation and risk management for upgrades.
- Implements interfaces to other platforms.
- Resolves problems for integration with 3rd party technologies and add-ons.
- Coaches others in all major SharePoint Server features and functions.
- Configures the topology for sharing services.

**Essential Skills and Experience**
- At least 3 years' experience with platform management in a large organization
- Sound experience on deployment of security certificates, web site security, authentication mechanisms,
- Extensive server administration and troubleshooting experience
- Relevant SQL, network and business continuity knowledge
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issue