Chief Technician

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

As the Chief Technician, you will play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role:
Daily Operations and Maintenance:

- Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds.
- Perform system administration tasks for other IaaS-related assigned systems.

Troubleshooting and Issue Resolution:

- Identify and troubleshoot issues promptly, assisting in their timely resolution.

Change Management and Documentation:

- Follow change management processes diligently.
- Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.

Strategic Support and Coordination:

- Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.
- Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.

SLA Compliance and Process Development:

- Monitor compliance with Service Level Agreements (SLAs).
- Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services.

Reporting and Communication:

- Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases.

Ad Hoc Responsibilities:

- Undertake ad hoc tasks related to the NISC Business Area's responsibilities.

Availability and Flexibility:

- Be prepared to work during scheduled maintenances, serviceaffecting activities, and contingency situations beyond regular business hours.
- Be on-call after working hours on weekends if necessary.

Travel and Deployment:

- Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required.

**Essential Skills and Experience**
- Technical Expertise:

- Practical proficiency in both on-premises and cloud technologies (both public and private).
- Familiarity with the operations and standards of Infrastructure as a Service (IaaS), including physical and virtual servers, VMware hypervisor, and storage devices.
- Hands-on experience with virtualization using VMWare ESXi, blade and rack-mount servers, and Hyperconverged Infrastructure (vSAN).
- Proficiency in managing software-defined storage systems.
- Competence in working with Linux and Windows operating systems, including