Outsourcing Officer

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

Continuity management
- Contributes to the development of continuity management plans.
- Identifies information and communication systems that support critical business processes.
- Coordinates the business impact analysis and the assessment of risks.
- Coordinates the planning, designing, and testing of contingency plans.

Business situation analysis
- Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity.
- Advises on the approach and techniques to be used for business situation analysis.
- Ensures holistic view adopted to identify and analyse wideranging problems and opportunities.
- Engages and collaborates with a wide range of stakeholders, including those at the management level.
- Gains agreement from stakeholders to conclusions and recommendations.
- Contributes to definition of organisational standards and guidelines for business situation analysis.

Organisational change management
- Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams.
- Creates and implements action plans to ensure everything is ready for the change before going live.
- Acquires change management resources and develops their capabilities to deliver the required changes.
- Gathers feedback to allow timely improvements to the change management plan and approach.
- Assesses risks and takes preventative action.
- Develops and communicates tailored change management plans for senior stakeholder groups.
- Provides guidance and makes suggestions to support change sponsors.

Supplier management
- Develops organisational policies, standards, and guidelines to ensure effective supplier management across the integrated supply chain.
- Defines the approach for commercial communications and the management of relationships with suppliers.
- Establishes a positive and effective working environment with suppliers for mutual benefit.
- Ensures that resources and tools are in place to conduct benchmarking.
- Reviews supplier analysis and assesses effectiveness across the supply chain.
- Manages risks and assures the quality of the services delivered by suppliers.

Stakeholder relationship management
- Leads the development of comprehensive stakeholder management strategies and plans.
- Builds long-term, strategic relationships with senior stakeholders (internal and external).
- Facilitates the engagement of stakeholders in support of the delivery of services and change projects.
- Acts as a single point of contact for senior stakeholders, facilitating relationships between them.
- Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined.
- Oversees monitoring of relati