System Administrator
il y a 2 jours
Description:
- SMT: Helpdesk tool based on Micro Focus Service Manager 9.64
- MY IT Support (MITS): Self-service web-based tool for registering standard requests and incidents (the web portal of SMT)
- ServiceNow: The ServiceNow is a SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies. (ServiceNow Platform including ITSM, ITBM, HR,... modules)
The SMT SUPPORT Main Services are:
- Troubleshooting of the client Service Management tools (ITSM tools) for Incident, Problem, Change and Knowledge management modules.
- Configuration, Deployment, Administration, System Supervision and monitoring of the client Service Management tools.
- client Service Management tools Software updates & Releases deployment. (change/release management)
- Continuous improvement. (Monitoring, Release testing and deployment)
Required skills:
ITIL foundation certified (and proven experience with ITIL processes).
- ServiceNow System Administrator Certification.
- ServiceNow Implementation Specialist Certification.
- Experience with ticketing systems (ServiceManager, ServiceNow, etc.).
- Basic Knowledge of Database Management (Oracle/SQL) and Linux operating system.
Preferred skills:
- Knowledge and certification in ServiceNow products (HR, ITSM,..).
- ServiceManager 9.x, Connect-IT and related products (by HP/Micro Focus) system administration.
- Experience with Web services (Xml/Soap/Rest).
- Basic knowledge of Java scripting (for light customization purpose).
The following documents / procedures will be requested to successfully complete the hiring process:
- A copy of your university degree(s)
- A copy of your criminal record
- Security Clearance Procedure
**WHO WE ARE?**
CRI company part of VASS Group, leads the digital transformation and cyber security in the European Union.
CRI operates serving the European Union Institutions, telecom operators, financial institutions and governmental bodies through a comprehensive offering of services and technologies.
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