Account Management Assistant
Il y a 6 mois
Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
**Who we are supporting**
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
**The program**
**Assistance and Advisory Service (AAS)**
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make-up approximately 15 percent of the total workforce.
**Role Duties and Responsibilities**
Under the direction of the Account Section Head, the incumbent will perform duties such as the following:
- Support the Account Section Head in managing the portfolio of projects assigned to the Chief Operating Office:
- Assist the Account Section Head in addressing requests from sponsors, ensuring proper internal assignment and timely response;
- Assist the Account Section Head during the start-up and initiation stages of projects, coordinating the necessary parties for the preparation of formal NCI Agency offers;
- Support project fund request assurance reviews, contributing to ensure consistency with milestone information and financial information;
- Contribute to the formal NCI Agency offers to ensure they meet with Agency's quality standards and are in line with the expectations of sponsors, including quality acceptance criteria, scope and timelines of the formal NCI Agency offers;
- Assist in communication to sponsors to provide progress on request processing, all through project lifecycle;
- Contribute to the management of project closure, ensuring deliverables are properly submitted to sponsors, followed by a formal acceptance, and adequate feedback on the Agency performance is obtained from the sponsor;
- Contribute to monitoring of the portfolio with regard to its financial status (Planned versus Contracted and actual incomes), operational status (delivery of projects and milestones), and forecast (future cooperation);
- Support the Account Section Head in providing reporting material on the status of the portfolio, including for development of the Programme of Work, Monthly reports and Annual report.
- Support the Account Section Head in contributing to:
- Development of the Demand Assessment, based on understanding of the Customer Requirements and the Agency offer, based on the Agency Catalogue;
- Improvement of all relevant portfolio management processes, also liaising with other relevant stakeholders as necessary.
- Including development and implementation of Standard Operating Procedures (SOPs), Metrics and KPIs;
- Planning and prioritization of the activities in the Account.
- Deputize for higher grade staff, if required;
- Performs other duties as may be required.
**Essential Skills and Experience**
- Higher vocational training in a relevant discipline leading to a professional qualification with 2 years post-related experience (within the P3SM domain). Or a secondary educational qualification with 5 years post-related experience (within the P3SM domain).
- At least 3 years experience in the P3SM domain, including the provision of Portfolio Management support;
- Proficiency in using MS Office suite of software, including development of presentations and staff papers;
- Demonstrable ability to effectively c
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