Junior Quality Consultant
Il y a 2 mois
Description
Are you our future **Junior Quality Consultant** **(part-time 80%)** in our Transformation & Project Management team**?**
**Your workplace**
With more than 1.5,00,000 vehicles under management is the ALD Automotive group Europe's leading supplier of leasing and fleet management solutions for companies and individuals. The Group is present in 43 countries around the world and is part of the Société Générale Group.
Since our start in 1965, 250 employees have joined our team. Our ambition? Provide **an exceptional service **to fleet managers and drivers. A major challenge, which we meet with a fleet of more than 60,000 vehicles.
ALD Automotive is part of the Société Générale group and stimulates its employees within an **exciting working framework.** You will end up in a healthy company that is economically and commercially solid. We are active in a sector that is in full swing. With us you will therefore work in a working environment in which there is room for initiative and growth.
**Responsibilities**:
The Junior Quality Consultant is part of the Transformation and Project Management team and will actively contribute to improving the ALD Customer and Employees satisfaction.
Your main responsibilities are:
- Handling complaints and facilitating their Root Cause Analysis
- Sending out customer satisfaction surveys and defining improvement actions in collaboration with internal stakeholders/partners based on the results analysis
- Participating in QM System enhancement activities and ISO 9001 audit preparation
- Coordinating the compliment activities
- Proposing potential processes improvement based on data analysis
- Providing support to internal stakeholders with regards to Quality matters
- Supporting the improvement actions deployment in alignment with the Quality department strategy and targets
***
Must Have Requirements
- You are ready to be employed as a Consultant (interim or outsourcing)
- You have a Bachelor or Master degree preferably in Business Administration or Economics
- You have a first relevant experience of 1 to 3 years in a quality function (e.g Quality Management System position)
- You demonstrate good knowledge of quality tools and Quality Management System (QMS) requirements
- A quality-related experience in the Services or Automotive sector is a plus
- You have knowledge of business processes and project management
- You have good Microsoft office skills and Salesforce is an asset
- You speak fluently Dutch and English and have good commands of French
- You have a positive attitude, are accountable, proactive, open mindset and collaborative
- You have excellent communication skills with a professional and diplomatic approach
- You are open to work full time (if needed)
We offer
- Be part of the Quality department expansion and development in alignment with the organisation’s growth
- A job with an international player with more than 6,000 employees in 43 countries
- A place in an inspiring and challenging work environment where team spirit is essential
- Optimal work-life balance thanks to 12 days' leave, flexible working hours and homeworking possibilities
- Extensive coaching and development opportunities
Languages Dutch; Flemish English Education Master Experience 1-3 years
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