Guest Relations Contact
il y a 2 semaines
Functieomschrijving
Ben jij gebeten door de wondere wereld van toerisme?
Sta je reizigers met raad en daad te woord tijdens hun trip?
Ben jij in staat om een oprechte klik met de gasten te maken en zo bij te dragen aan het “home-away-from-home-gevoel” waar wij voor staan?
Getaway staat te popelen om een nieuw, enthousiast talent aan te werven Er is plaats voor een flexibele kracht, wiens dag pas geslaagd is als hij/zij de gasten met een grote glimlach door Getaway ziet lopen.
Taken
Als bedrijf in volle expansie, zijn wij op zoek naar een guest relations contactpersoon / receptionist(e) die onderstaande taken voor zijn/haar rekening neemt:
- Je bent het eerste aanspreekpunt binnen het hotel
- Door de juiste vragen te stellen en goed te luisteren naar de gasten, weet jij hoe je iedere commerciële kans behendig kan benutten
- Je onderneemt gepaste acties bij een geschil met een gast
- Je volgt klantenrelaties op
- Je informeert de klant over de diensten van de organisatie en de reservatieprocedure
- Je registreert de reservaties
- Je actualiseert de bezetting van de kamers
- Je stelt facturen voor de verblijfskosten op
Profiel
- Meertalig nederlands/frans/engels
- Gast georiënteerd
- Initiatief nemend
- Flexibel
- Organisatorisch talent
- Communicatief
- In bezit van rijbewijs B
Jobgerelateerde competenties
- Kopiëren, klasseren, intikken, lay-out verzorgen,... van documenten
- Telefonische oproepen aannemen
Doorverbinden naar de gevraagde gesprekspartners
Een boodschap noteren
- Een gesprekspartner adviseren en bijstaan bij administratieve en dagdagelijkse aspecten
- Briefwisseling registreren, sorteren, frankeren
- Personen informeren en doorverwijzen of begeleiden naar de gevraagde gesprekspartner, dienst of plaats
- Gegevens op computer raadplegen, invoeren of bijwerken (aanmaken van badges, inschrijving in registers, rapporten van telefonische oproepen,...)
- Personen onthalen en hun vraag identificeren
Persoonsgebonden competenties
- Communiceren
- Verantwoordelijkheid
- Resultaatgerichtheid
- Samenwerken
- Flexibiliteit
- Klantgerichtheid
Aanbod
- Een voltijdse, afwisselende functie
- Je duikt mee achter de schermen van een snel bewegende, dynamische werkomgeving
- Je hebt de mogelijkheid om zeer zelfstandig te kunnen werken in een gezellige bedrijfscultuur
- Je werkt van 10u tot 18u, 12u tot 20u of 14u tot 22u, afwisselend ook in het weekend
- Je kan rekenen op een passend salarispakket
Plaats tewerkstelling
Seminariestraat 2 9000 GENT
- Toon op kaart
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