Assistants Team Manager
Il y a 2 mois
**WHAT YOU'LL DO**:
We offer you a managerial role, leading a group of (Senior) Executive Assistants and Case Team Assistants (~13 FTE) within the Brussels office. This position suits a people and service-oriented individual with excellent leadership skills, customer focus and the ability to keep overview in a fast-paced and changing environment.
You demonstrate a high degree of competence in the following areas: people management, mentoring, confident communication at all levels and externally, administration skills, project management.
**YOU'RE GOOD AT**:
You will take on responsibilities including but not limited to those listed below:
**Managing the (Senior) Executive Assistant and Case Team Assistant teams**:
- Assist with overall capacity/headcount management
- Working with Senior Consulting teams as required to agree (S)EA/CTA allocations
- Management of holiday and sick leaves
- Performance management/management of people issues
- Carrying out appraisals, pay reviews and bonus awards
- Liaising with L&D to agree training for the group
- Recruit, onboard, lead, develop and motivate the EA/CTA team
- Continually monitor productivity and take necessary action to adapt and improve where necessary
- Stimulate best practice sharing and work closely with Line Manager/HR to implement and drive change
**Coordinate Delhi support**:
- Liaise with Delhi team management to make sure BST Director/Principal/Project Leader/Associate Director gets an assigned Assistant
- Ensure that Delhi team management is aware of capacity changes upfront
- Make sure the Delhi team is aware of all changes in Amsterdam procedures and tools
- Arrange all the necessary access for Delhi team members
**Other responsibilities**:
- Work closely together with Operations Senior Manager and Senior EAs to stimulate best practice sharing and to implement and drive change
You will take on responsibilities including but not limited to those listed below:
**Managing the (Senior) Executive Assistant and Case Team Assistant teams**:
- Assist with overall capacity/headcount management
- Working with Senior Consulting teams as required to agree (S)EA/CTA allocations
- Management of holiday and sick leaves
- Performance management/management of people issues
- Carrying out appraisals, pay reviews and bonus awards
- Liaising with L&D to agree training for the group
- Recruit, onboard, lead, develop and motivate the EA/CTA team
- Continually monitor productivity and take necessary action to adapt and improve where necessary
- Stimulate best practice sharing and work closely with Line Manager/HR to implement and drive change
**Coordinate Delhi support**:
- Liaise with Delhi team management to make sure BST Director/Principal/Project Leader/Associate Director gets an assigned Assistant
- Ensure that Delhi team management is aware of capacity changes upfront
- Make sure the Delhi team is aware of all changes in Amsterdam procedures and tools
- Arrange all the necessary access for Delhi team members
**Other responsibilities**:
- Work closely together with Operations Senior Manager and Senior EAs to stimulate best practice sharing and to implement and drive change
**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
- A Bachelor or master's degree, preferably experience with leading a service-oriented team in the professional services industry
- Excellent written and spoken English, Dutch and French
- Strong administration skills
- Experience with people management, e.g., recruitment, performance management, mentoring
- Experience with project management
- Strong organizational skills, e.g., ability to keep overview in a fast-paced environment, ability to quickly adapt to changes, etc.
- You’re highly responsive with strong interpersonal and communication skills; ability to communicate confidently at all levels and externally
- A strong intellectual curiosity. You’re a creative thinker, interested in the bigger picture.
**YOU'LL WORK WITH**:
You'll be working with a closely knit team of (Senior) Executive Assistants and Case Team Assistants reporting into an Operations Senior Manager. The team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and troubleshooting and will provide developmental guidance and support as your grow your career at BCG.
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