Technical Coordination Officer
Il y a 7 mois
**Technical Coordination Officer
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post related experience
- Sound knowledge of ITIL processes, with proven experience in at least one of the processes, along with ITIL Foundation Certification
- Working knowledge of:
ü Fibre optic and copper cable installation, testing and techniques
ü Secure network topology, LAN and WAN systems
ü Legacy VHF radio technology, TDM Voice networks and VoIP deployment
ü TCP/IP and standard networking and communication protocols
**Desirable Qualifications/Experience**:
- Knowledge of policy, procedures, and organisation of NATO CIS
- Prior experience of working in an international environment comprising both military and civilian elements
- Proven experience leading team engaged in Project Work
- Knowledge of NATO responsibilities and organization
- Knowledge and experience leading technical teams
- Certified Prince 2 Practitioner
- Certified CISCO Network Entry Technician
**DUTIES/ROLE**:
- Provide technical guidance to subordinate technicians
- Support the planning and management of SOSB resources to meet SLA targets and additional commitments to projects
- Act as CSU POC for coordination of Service Interruptions with ESOC
- Manage local projects in the delivery of assigned services
- Assist in execution of CIS budget for local services
- Provide technical guidance Briefings to Chain of Command
- Provide local crypto and network topology advice to Service Lines as required
- Provide local radio and telephone system maintenance guidance and advice
- Escalation of incidents to next tier support
- Contribute to incident, change, configuration and asset management processes through ITSM toolkit
- Liaise with higher tier support for projects, maintenance and procedures
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