Engineering and Planning Team Lead
Il y a 5 mois
Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.
Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.
**Responsibilities**:
As the Strategic & Mission Critical Services | Engineering & Planning Lead you will be responsible for managing the engineers and strategic workforce - as well as operational planning activities - for the Strategic & Mission Critical Services business line and related customers.
Role & responsibilities:
- Lead, coach and inspire a group of engineers (permanent employees and external employees)
- Take care of the strategic workforce planning and determine the required capacity and expertise to become a high-performing team.
- Ensure you embed a customer 1st mindset within the teams supporting your customers.
- Work closely and collaboratively with your equivalent in the SAS/SMC department.
- Actively support and participate in the Strategic & Mission Critical Services Leadership team to ensure we can fulfil our long-term ambitions.
- Ability to think both tactically and strategically on customer challenges and translate this in Proximus NXT value.
- Create an atmosphere of confidence & trust to stimulate experimentation, learning & motivation in reaching the set objectives.
- Define the required capacity and product/domain expertise to become a high performing team.
- Customer Focus: always act with the customer in mind based on customer data & insights.
- You track the performance of your employees. In this context, you regularly meet with different account team stakeholders (Process managers, Project managers, etc.) to discuss their feedback. You provide regular feedback to your employees as part of the Coaching & Feedback process.
- You look for efficiency improvements through automation of activities.
- You create a climate of trust where employees can experiment, learn and adapt in order to achieve the business objectives.
- You participate in the various consultation forums.
- You work closely together with Project and Process Managers for the SAS/SMC customers to be serviced.
- You question habits constructively and do not hesitate to test new working methods with a view to improve working conditions and service efficiency.
- You support creative solutions within your team.
- You are responsible for the selection of new employees (permanent employees and externals). For new permanent employees (internal or external)
- You establish a personal coaching & feedback plan, to guide the employee in his/her development.
- By constantly coaching your employees, you contribute to the improvement of Speak Up results.
- You monitor and make sure the technical knowledge for each of the employees/colleagues is at the right level and in-line with future needs, including safeguarding the fact that for each technology 1 or more backup(s) with equivalent knowledge is available.
- You ensure that the information at the technical level and at the project implementation level are well known within the team.
- You monitor the time registration of the engineers and ensure that the activities are booked on the correct project/contract ID so that a correct cost allocation can be carried out.
- You monitor the 'billability' of the team and ensure efficiency can and will be increased.
Profile
- You have a university degree or equivalent through experience.
- Sound and proven experience in people management.
- Leadership skills both for managing your own team and for virtual teams.
- Good knowledge of the Proximus NXT IT and Proximus SA organization.
- Fluent in Dutch and French and good knowledge of English.
- Strong communication skills and maintain excellent relationships with employees and key stakeholders at the customer, the Consortium partners and third parties.
- Experience in ITIL is a strong asset.
- You take ownership, are dynamic, “can do” oriented and flexible.
- Proactive in managing your team and take action before problems arise.
- Remain calm in conflict situations and try to mediate.
- Positive and constructive, even in difficult circumstances.
- Strong in cooperation, you can mediate and create a real group spirit.
- Problem-solving mindset, always with an eye on the end result.
- Stress resistant, sociable and can easily persuade people to reach consensus.
- Integrity, ethics and values come naturally to you.
- Strong customer communication and negotiation skills with technical and operational contacts, and middle management representatives of the customers
- Strong financial knowledge to manage an
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